Sears Heating and Air Conditioning 5340 South Laburnum Avenue, Henrico, VA 23231

"My main complaint is that I ordered windows in late May and when the installer came, he said the windows were measured wrong and he remeasured them. I had a few updates. In October I contacted them, and the installation was scheduled, and no one came or called. I was told the installer was sick after I contacted them several times and was told he had contacted me. Finally on October 30th the windows were installed. The windows are great, and the installer did a good job. They cleaned up well after they were finished."

"This was the very best experience I have ever had with any renovation! The installer and his wife were so respectful of my daughter who worked overnight & had to sleep during the day. Her windows were finished first. I was truly impressed! The job was completed beautifully and quickly. I absolutely love everyone that I've come in contact with through this company. Travis who sold me on these windows, was like family before I signed the contract. He followed up right after the process was completed. I can't remember the names of the installers, but they are amazing, so is the young lady that stayed in contact with me through the whole process was such a doll. I highly recommend this amazing crew!"

"I was extremely satisfied with the insulation of the cabinets, counter top, back splash, Faucet.The entire staff was just superb. I would definitely recommend Sears Home Improvement to anyone. Continue the outstanding work. When I was ready to have my kitchen done over again I sought out Sears to see if they offer kitchen Refacing. I knew the type of work done years ago and received the"

"I had a miserable experience. The sales rep was great, but things went downhill after I signed the contract. There was a big delay before the roofing project began. Then the roofers were a no show after the first day. The roofers failed to have proper paperwork and only did the "walk through before the project" after it was finished. Then months went by while I waited for the gutters to be installed. Several times I was given an installation date, but no one ever showed up. Nearly a year later, I was told that Sears could not find a gutter contractor. They removed the cost of the gutters from my bill and wanted payment even though they had not sent a revised bill. Finally they sent the revised bill and I've paid the balance. I think that the roof installation was ok. I'm now waiting for the "third party" inspector to come - part of the contractual agreement with Sears. I'm hoping that this inspection really happens."

"Sears did a great job installing a new Carrier heat pump system. They did the job within the time frame that they promised, were professional, and called a few days later to follow up and make sure everything was to my satisfaction. The sales team did a good job explaining the specification of the system that I purchased and the installers were very helpful explaining the details of what they were doing and why they were doing it. Overall, I highly recommend Sears ."