Burger King,

5450 Glenside Drive, Richmond, VA 23228

""Closing at 1am", already closed by midnight when I used the app to order. Now I'm being told it's a 5-10 day wait for a refund. That's ridiculous, if those are your hours, you should actually be open, or don't let the app take my money and waste my time. Ridiculous. Go anywhere else."

"I just ordered food. The place was empty. I waited more than 5 mins for my food, only for it to be cold. I went inside only for thr employees to not show concern. Staff was more concerned with flirting with some homeless guys than making sure the food that I paid my money for was hot. Poor customer service and the place could use a good cleaning."

"The food was good but the service was bad just bad. The woman was all mad, and her staff didn't help. She was acting so rude,with my nine year old daughter."

"Well as I drove around to the drive thru, I noticed a worker which appears to be the manager come out the front door with a cigarette in her hand. Once she saw me pulling around, she had the nastiest and rudeness look on her face because by me pulling up, she wasn't going to be able to smoke. I let her know that I saw her facial expression and that is what made me decide to drive off and place an order. If you want to stand outside and smoke all day, maybe fast food jobs isn't for you."

"I went to this location @7pm and the worker told me he wasn’t taking anymore orders. I get out of the line and he takes the customer behind me order. Very weird and unprofessional. Out of curiosity I stick around and noticed he took every other car that came up in the drive through. I would of went in and asked why but I didn’t want them messing with my food."