Z Express

"Edit: 1/25/23 I ordered again, philly cheesesteak w/grilled onions and mayo. OMG! It is tye BEST I've gotten anywhere in Richmond! I had to call to ask them to remove lettuce and tomatoes, but I'm glad I did!!!! Original Review: This place is also known as Krispy Krunchy Chicken in Uber apps. I ordered the philly steak and cheese sub with onions, provolone, cheese, lettuce, tomato, and mayo. I hate tomoato and lettuce on a philly, so I put in notes: extra xfeese, extra onions, NO TOMATOES OR LETTUCE PLEASE. then I added it to the notes at the end again too. Cons: 1) not actually steak, but ground beef 2) they didn't read notes to remove tomatoes and lettuce Pros: 1) sustainable packaging 2) tasty 3) it really is a full 12" sub! 4) excellent value for the money Clearly, they didn't read the notes because it did NOT have extra cheese and onions, as a matter of fact, I didn't see any onions, only the shredded lettuce and tomato I didn't want. One last sort of complaint....it was not a philly steak and cheese. It is a ground cheeseburger on a sub roll. I gave 3 stars instead of fewer because even though the order was so wrong in so many ways, it was hot and fresh and tasted good. I was still able to eat half of it. However, once it got cold, the lettuce and tomatoes were too gross to eat and too gross to heat up so it went in the trash. Overall, I can't recommend them unless you call in your order to make they get it right and make sure you know what you're actually getting. I doubt I will order again, but I might. I've definitely had worse for a lot more money."

"Yo don't eat from here order from here they never change gloves, old food, and over charge you they make up there own prices. Mostly of all never go to the old man wit the hat to ring up if you paying with a card right in front of you the total 8.23 he will set up the card reader to pay rather the total be 8.23 it be 8.60 then he tell me the company for the card reader charge tax where they do that at. Ask for a manager he said he is the manger and Owner please dont go here or eat here"

"The food is great! The reason for only two stars, is their prices. If you're not paying attention, they will overcharge you! For example: $6.99 combo includes fries, but they'll write on your box $6.99 + $1.99 (sometimes $2.99). You can go there 10 times buying the exact same thing, and every time the total will be different."

"Last night ordered a gyro and turkey sub. The food looked good but it was too cold to eat. This was not the fault of Z Express, it was Grub Hub taking almost two hours to deliver the food. Too bad, because the two guys I spoke with on the phone were sincerely nice and apologetic. Also instructed me to contact GH in order to help, as well as offering me a pick up option. Really cool place with sincere employees. Next time I'm gonna skip Grub Hub and just go pick it up. Good work Z Express!"