Chick-fil-A,

9100 W Broad St, Richmond, VA 23294, United States

"Went through the drive-thru to pick up some food. One of our chicken sandwiches was cold to the touch, and the other was barely warm. Park the car and went back in and asked them to remake the colder one . After several minutes and some fumbling was handed another sandwich that was barely warm to the touch and a brownie for my troubles. At that point, we just decided it wasn't worth it to go back in. It's really sad for a company to focus so much on customer service, and good hot food fails to correct an issue when it's pointed out."

"Used the mobile order application. Pretty quick. Order was accurate. Service was very considerate, as usual with employees at Chick-fil-A. Always enjoy their breakfast items."

"Absolutely THE BEST CFA in the area.. I come almost every day for my lunch break now, and I have to say seeing the same staff greeting me day in and day out, not only makes my day - but also, implies that this location MUST take care of it’s employees to retain the same people for so long.. The last few days I have been greeted by Chance when I’ve walked up to the counter, with the biggest, most welcoming smile I’ve seen of any fast-food personnel and that warm demeanor and friendliness is honestly more-so why I’ve come back and switched my “normal” lunch break routine up, more than the food, or anything else. Although the food isn’t expensive, the quickness, friendliness, and efficiency of this location makes it worth leaving work, and buying my lunch, versus saving my money and bringing lunch from home. The cleanliness of the restaurant, and its facilities, is always top tier - and is obviously something they don’t take lightly, or cut-corners on. There is constantly staff doing checks to see what they can clean, pick up, or help patrons with. I’m not normally one to write a review - but this location has consistently been impressive and the experience I’ve had here this week, made me want to leave my thoughts in a place where whomever makes this happen, sees it, and knows that costumers appreciate the hard work. Five. Stars."

"This is not pimento cheese. Looks nothing like the picture. This costs more than the regular sandwich. It could atleast come as advertised"

"Bought a large fries this is what they gave me. Me and my girl love chic fil a bit this one is always stingy on fries and sauce. Sucks cuz it’s the closest one to our house."