Potbelly 12150 Sunset Hills Road, Reston, VA 20190

"This location is always clean and very inviting. Both Adolfo and Bethy are always smiling and very kind. Their recommendations have never gone wrong. This team has made its way to my heart. #5stars"

"I just did an online order. And this Potbelly store on SunsetHill Reston messed up my order again. This is like the 3rd time I got short changed. I ordered Chicken Bacon but they gave me a cheaper chicken sandwich that doesn't contain Bacon. What is wrong with the customer service at this location? I think the workers here are unfocused and incompetent to make the order right. I ordered a cookie and they forgot to put the cookie in my takeout order again. What is wrong with these people at this Potbelly location? Can you guys at least focus and pay attention. If you can't, stop working here."

"The food deserves 4 stars as it always seems to be fresh and tasty. The issue is with the staff who are rather rude and blame any mistakes in your order on you, rather than just politely solving it with a simple comment such as “I’m not sure what happened, and I’m sorry that you got the wrong sandwich/drink/whatever. I’d be happy to remake it for you if you come back in.” Instead, expect rudeness, arguments, and having to fight to get them to agree to make what was actually ordered. Whoever is answering the phone (the manager?) could use some customer service and diffusion lessons."

"Love me some potbelly, and that potato salad is just so damn good. Should sell that in stores 03/31/2023: it's been forever since I had me some potbelly. Last visit, has to be when I met Carie for lunch. Reason Im posting. They've discontinued the potato salad. Can't get anymore. How much of a bummer is that? Disappointing Gonna have some fun with the pix in mirror"

"Ample space to eat inside, place is clean. Potbelly sandwiches tastes good, try wheat bread and don’t forget to ask hot peppers if you would like to add bit spice to your sandwich. I am not a big fan of their soups. When we visited this shop, I felt like this is seriously short staffed as there are only 2 guys struggling to serve weekend customers. But they were fast, we didn’t wait longer."