McDonald's,

9006 Huguenot Rd, Richmond, VA 23235, United States

"Did a mobile order. Went to the window and the atmosphere was terrible. The girl at the window was getting trained by an older women who wasn’t pleasant by any means. The girl getting trained looked so nervous. The woman training was giving her incorrect instructions on our order. If she would have taken a moment to actually “train” she would have heard what the trainee was trying to express. Wouldn’t be surprised if she no showed and quite. Fine a new trainer. If she’s the manager then that would explain why the atmosphere was so terrible."

"Something needs to be done about the Manager named Michelle. She shrieks very loud constantly and berates the staff. The person taking my order had to stop as she was screeching so loud he could not hear me. I am very surprised the staff hasn't walked out due to her the way she "communicates" with them. I can't imagine they have a positive attitude when they are constantly told the are not fast enough, etc.. It makes for a very unpleasant dining experience hearing all the negative shrieking."

"Back again on 11/22/2023, for another Awesome visit of hot, tasty, and quality food with friendly service. This McDonalds is about 12 miles from my home but well worth the drive. Order Number 321, the young lady that took my order was super friendly and wished everyone a Happy Thanksgiving. That is true Customer Service. This place is amazing. Clean, super fast service, and workers are kind. I ordered a QPC Deluxe Meal and this usually takes 10 minutes since it is kind of a special order. After putting the order in at the kiosk, it took about 3-5 minutes before I got my order. Fries piping hot and sandwich freshly made. Coke tasted like Coke and not all the other flavors ran through the blind previously. This type service is why I come to McDonalds but do not always find it. Kudos to this establishment. They simply nailed it. v/r, Dr. K. King"

"Stellar service this morning! I've learned to not expect much in terms of service at McDonald's. Today, however, I was caught completely off guard. My husband and I ordered at the kiosk, there were maybe 4 other customers between the kiosks and the counter. Once we finished ordering, we started towards the counter and the front counter employee asked us if we needed cream & sugar for our coffee mid-stride. As soon as we approved, he had coffee in hand as well as our cold cup. I immediately went to grap my fountain drink and before I was done, my husband had our food in hand. It was literally 2 minutes from when we completed ordering via kiosk to walking towards the exit. The same employee bid us a good day with a genuine smile. And, yep, food was hot & fresh. Well, as fresh as McDonald's gets. The store was clean and orderly and there were several tables of older gentlemen drinking coffee and chitchatting; appeared to be regulars."

"I ordered a chicken biscuit here for breakfast just a few minutes ago I get back in my work truck and get down the road and grabbed my biscuit as soon as I pulled it out the bag I knew something was wrong cause it stunk so I pulled it out the wrapped and my chicken is almost black. This place is gross that oil hasn’t been changed in so long."