McDonald's 11125 Midlothian Turnpike, Richmond, VA 23235

"drive thru window employee was rude. We didn't get all our food. When I asked for. Manager the employee told me if I want to speak to a manager he told us to come inside and manager the store our selves he was extremely rude. We end up going to another McDonald's to finish getting our dinner. Even though we paid for it at the first McDonald's. So we double paid for a family of 6. When I got home to call the restaurant no own answered the phone. This is not over distract manager next phone call"

"Absolute worst McDonald’s in the city takes about a half hour to get your food even if you just order a small fries. I’d rather eat my leather car seats than go through this long of a wait again, this time was 1 hour for a mango smoothie ordered in the app"

"I have never had a good experience with this location. They are slow, always. I understand they can get busy and it will take longer that it would if they weren't busy. But I know they could be going faster because I work in a fast food restaurant and I don't think we have ever had a line be that held up ever even with only two people working. Also they give the wrong food every single time. For example, today I pulled in with a mobile order and the line was held up which was okay I had no where else to be. Then when we finally got to the window our order was still not ready we waited a second then after we pulled off we realized they gave us the wrong sandwhich. We went inside asking for our sandwhich to be remade then waited twenty plus minutes for one sandwhich to be made. They were even getting our sandwhich I had to talk to two people plus repeat it after twenty minutes. The last time I talked to this girl and was like hey im just waiting in one sandwhich and she rolled her eyes threw her arms up and walked away. After a few minutes watching her doing everything but my sandwhich she finally came over and gave it to me."

"Inconsistent food quality, and the staff clearly hate either their jobs or their customers, or both. It's as if they're doing you a favor by handing you food you paid. I always say thank you when they hand me my card back and when they hand me my food, not once has a single employee in this store ever said thank you to me, or even acknowledged my thank you with a "your welcome." I wish I were only referring to the employees, the manager is just as bad. So clearly she has set the example they all follow. Basic manners go a long way in this business. I'm tired of handing over my hard earned money to people that don't appreciate my business."

"This was horrible! We waited for 20 minutes before they finally brought out the order, which was wrong. Then they brought back part of it. Then after another 10 minutes they still hadn't brought out the rest of it. I had to go inside and wait yet again for a bottle of milk. Absolutely horrible. Go to another location. Management is not effective at this location."