McDonald's,

7400 Hull Street Rd, Richmond, VA 23235, United States

"This Hull Street Rd McDonald's is the best in Richmond! The food looks as pictured & it taste like old school McDonald's. They have friendly staff as well. They look like they have fun while serving up good food."

"Used to be one of my favorites today the 2 people at the window had the nasty attitude ever 0 customer service. Need more training because is not like customers come to get free food we pay for as well they are so Do your job!!!"

"Rude management. Orders made wrong 13 of last 13 times I placed orders. I special order due to allergies and digestive issues. No butter on Bagel, but 100% of time at 13011 Hull Street rd they have put butter smeared and oozing down sides of my bagel. I order no whip cream and most of the time they give me no whip cream but also they leave off the caramel. I want the caramel!!! About 25% of the time they forget and send the Frapee WITH whip cream. If I call to say anything to the female manager on duty in the mornings she is rude, never says she is sorry, never offers to refix or replace the wrongly made order. She just tells me, in a rude loud sarcastic voice to drive to another McDonalds myself next time or to order through Doordash from another McDonalds,YOU CAN NIT CHOOSE WHAT STORE THEY ORDER AND PICKUP YOUR FOOD FROM!!! She claims she knows my food was not fixed wrong.. when I tell her I can send a picture showing the butter on and dripping off the bagel she says she won't look at it, adding that it's not her problem, and hangs up on me. She has been told by me many times that Doordash does not allow us to choose which NcDonalds to have make our food and that I can't drive to another McDobalds because my disability does not allow me to drive and she says that is not her problem. She claims the food was made correctly, but when I ask her if she actually looked at it after it was prepared all she says is she was told it was made correctly. According to the McDonalds employees her cooks and many of the individuals she has assigned to work on the line do not know how to read English, so they can't read the tickets to know what to leave off or substitute. I have called the franchise number and left messages with no returned messages yet. Doordash has refunded my money, except for the driver's tip, at my request, on several occasions, but that is wrong for Doordash to be dealing with an issue McDonalds has because their management person does not do her job correctly !! There is another McDonalds about the same distance from my home the other direction down Hull street that gets there orders correct over 90% of the time I go there and I have repeatedly told Doordash that this other McDonalds is reliable, curtious, corrects their errors, cares about their customers, and is owned by the same franchise owner but so far Doordash will not change to use the reliable other store and from time to time Doordash cuts my use of their delivery services off from being able to get credited or refunded when I receive a wrong order, due to my order being made wrong It is not my faukt but I am being punished for them sending the wrong order. This is a violation of ADA, but no one seems to care or wants to do anything about the situation. Why are businesses and karge corporations allowed to violate laws and discrimiat afainst individuals like me without ever having any cobsequences??? If I went into McDonalds and treated this manager with dusrespect due any readmson they would press cgarges and I would be in a world if trouble. She has a reputation, as I have been told by another McDonald's manager of bad service when she is on duty, food being made incorrectly because she hires people and puts them into positions they cannot succeed in, and she is not teaching ir supervising the employees to make sure correct, quality food is made and sent out. Why is corporate so hard to reach? Why am I not getting my calls placed to the franchise number returned? Why doesn't Doordash use a McDonalds that serves quality food and has caring management that takes pride in their job? Take a stand and do not give this McDonalds your business please!!!"

"I love this McDonald's! Everyone here is always friendly and polite! Food is served nice and hot, and quickly! Their ice cream machine works more regularly than any other McDonald's within 10 miles top, so a huge bonus!"

"I ordered a BigMac meal but feel like I received a BigMac quarter pounder. Average food and service experience at this location. The drive thru did feel like it took awhile. I pulled up to the drive thru and they asked "are you using your app today?" I was not and I just felt like it disorganized the ordering process. The staff I interacted with were pleasant and provided me with my requested sauces on the side."