NAPA Auto Parts

"Service was great. But they don't have it they will get it"

"POOR CUSTOMER SERVICE I went there to support Napa, as I own a Napa store myself in another state. My equipment that I was using had a mechanical failure, so to Napa I go. I had two out of the three part number I needed. The gentleman that was working the counter was not, let's say a knowledgeable counter person, the part I needed he said was not in the computer, I ask him to get a paper catalog and search that way, he looked at me dumb founded. I threw out some numbers that I could recall, but they were not accurate for the part I needed. I asked him if he could go to the shelve and pull a few to see if we could get a match. I informed him that I own a Napa store. He responded to me that he was not wasting his time doing that!!! I didn't know what to say, I myself and my employees at my store always try to help the customer out over and beyond. I purchased what I had and left, as I drove away I was very upset that I was treated this way, a Napa store owner. I decided to go back and return the items, a woman working the counter apologized for his actions. She felt embarrassed by how he treated me as she elaborated. I will be making contact with GPC explaining to them how a fellow Napa owner was treated by another store. I come to Kingsport quite often, I will never patronize this store again, I will travel to another location to get my Napa parts."

"I live getting my auto parts needs from NAPA, not only around since I was a child and my father and grandfather used NAPA, their prices are comparable to to discount auto parts stores and they are locally owned."

"Great selection of products. Giving 4 star because there were at least 3 employees standing around talking while 2 were trying to help the 4 customers in the store."

"We have gas powered golf carts here at the KOA. The carry parts in stock for them. Something you can’t get most places. Has saved us money from having to send them for repair which is very expensive plus the loss of time. They are in use daily for our maintenance department and are necessary for our business. Thank you very much."