Lowe's Home Improvement 1255 North Lee Highway, Lexington, VA 24450

"Feb 1, 2024. I have called and spoken with the Install Sales Office and I am supposed to be hearing from the installers who will come back to the house and take their own pictures of the flooring in question and then a claim from Lowes will be filed with StainMaster. I will update as this issue progresses. We purchased sheet vinyl for a kitchen floor. Looked at sample on large roller in flooring section. Made the mistake of not looking at reviews for the particular pattern. It was installed today. They did a fantastic job but if there is an uglier pattern I haven’t seen it. I took photos and went back to the store and met with John in flooring. The large sample on the display roller we looked at isn’t there anymore. It was in November when we saw it. He opened another roll and it’s ugly as well but not near as horrible as the batch we got. He said there are variations in dye lots. I don’t know what recourse we have . We’ve spent a lot of money on something that truly isn’t fit for even a work shed let alone a kitchen. If only I had read reviews . It looks like someone ran over it with a wheeled machine with black tar on it… not a marble print at all. If there is any customer service at Lowe’s I hope they will assist us with this ."

"Purchased 3 strands of GE Christmas lights and placed them on an outdoor tree at Thanksgiving. By the first of the year one strand completely did not work, the other two only half of the lights on each strand worked. Removed them from the tree and verified that the fuses were still good then tried to return them on Jan 10th. The return personnel nicely informed me that by policy these types of things cannot be returned after Christmas. The fact that they were junk and only lasted a month made no difference and not even a dollar could they provide for my inconvenience. My conversation with the store manger was not as cordial. It seems he had already made is mind up and was not willing to budge from "company policy". I think if he had said "I'm really sorry for your inconvenience" and not interrupted me while trying to state my case, then I would not be writing this review. While the lights were under warranty, I had no desire to get them repaired. The fact that all 3 strands failed in about one month demonstrated the poor quality and low probability of future longevity. I did not want to deal with the experience next year. Anyway, I feel that after all the thousands of dollars I've spent at Lowes they would take into consideration the situation involving less than $100 and attempt to make some sort mends. And at least be more polite. It also seem a commons sense thing to do as now it will be the last place I shop. To some extent, I don't blame the local Lowes manager for his position and behavior. It is reflective of the Lowes corporate culture where they are too big to care and hide be hind policy for which no one could identify the author."

"I love the Lexington Lowe’s team! They always greet me and my dog with smiles! I go in there just for the hospitality and always end up buying something! Thanks guys!"

"Want to thank the Management and Associate team for the wonderful Memorial Veterans display set up this weekend in front of the Lexington store. Fantastic job and a beautiful display to our fallen veterans. Thank you very much!"

"I love to shop for plants at this store. I collect succulent and cacti and I can always find a large variety of those types of plants at this store. It's very organized and very clean store. I highly recommend it and I will shop there again."