Advance Auto Parts
About the Business
Advance Auto Parts is a leading car repair and store institution located at 5008 Airport Road Northwest in Roanoke, Virginia, United States. With a wide range of automotive products and services, this institution is a one-stop shop for all your car maintenance and repair needs. Whether you're looking for replacement parts, accessories, or expert advice, Advance Auto Parts has you covered. Visit us today and experience top-notch customer service and quality products for your vehicle.
Photos
Location & Phone number
5008 Airport Rd NW, Roanoke, VA 24012, United States
Reviews
"Advance Auto Parts is the absolute best 11/10 would recommend. The process was seamless and the staff were knowledgeable and helpful."
"I frequent both the Williamson Rd and Peters Creek stores. Both are super helpful!"
"This is not a store location unless you’re ordering online. It’s a store support center. This should be clearly reflected on the search."
"I won't go into the details but just suffice to say I'll never shop with advance auto parts again.... The rule of 250 will definitely apply....."
"Had the worst experience. I had ordered some parts online from this location. The first issue was my fault because I put in the wrong address and they were unable to change it. I had to cancel that order and ship it to the right one. The second order was shipping to my PO Box. That was mistake within itself. Even though it doesn't show it anywhere on the website, do not ship to a PO Box. The call center reps can't tell you any info on a package if it ships with USPS. I was told there would not be any issues with shipping. Found out I was given the run around. There has been a tracking number on the package for four days and it has not even left the warehouse. Found out today you can ship to a PO Box, as long as the package is shipping from warehouse A. If the package is shipping from warehouse B, the package is just going to sit there because they can't ship USPS and they can't reroute the package with another carrier. Of course you won't know that until the order has been placed and you have been given the run around for about a week. They said they would give me a "one time courtesy" and refund the item. First off, this is your fault so it shouldn't be a "one time courtesy." Honestly, I should receive some sort of discount on the new order. Very dissatisfied with the whole process. Once I have this order, I will not order online again. This has been a whole nightmare with the company trying to blame me for their shipping issues."
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