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Firestone Complete Auto Care
2048 Electric Road, Roanoke, Virginia, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 2048 Electric Road in Roanoke, Virginia. With a team of skilled technicians and state-of-the-art equipment, we offer a wide range of services to keep your vehicle running smoothly. Whether you need an oil change, tire rotation, brake repair, or any other automotive service, you can count on us to get the job done right. Visit us today and experience the quality service and expertise that Firestone Complete Auto Care is known for.
Photos of Firestone Complete Auto Care
2048 Electric Rd, Roanoke, VA 24018, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"Was very pleased with service and quick turn around time for my daughter’s car to be repaired . Jeff Anderson was wonderful."
"Soooo I had a blowout doing 60mph down a mountain pass. One of the inner rubber wall supports gave out never experienced that before tire did not deflate but metal wiring was showing out and the car was undrivable. Gotta a doughnut on and limped my way back to town. Called NTB first and told me they couldn't get me two tires till Monday this was Friday afternoon around 12 noon. I had to be somewhere Saturday and getting there on a doughnut was no bueno. So I called Firestone on 419 and they didn't have the tires either but told me not only could they get me in that day on short notice but they could also have the tires in 3 hours. That for me was great news only downside was two tires was gonna cost me 400 dollars ouch but sometimes you gotta bite the bullet. Told me they would give me a call when they had them. Well I didn't wait but an hour and a half they called ahead of schedule and I went down there. Handed of keys and they had my car in immediately even checked my other front tires for any issues while they were there. The staff was friendly and were great to work with took care of me when I really needed it super greatful for it too. Only reason I didn't five star this review is because they give a 10% military discount for veterans and while I appreciate that they do that I was told I would receive it but after I left and checked the paperwork I unfortunately did not but I do not believe it was on purpose think it just got overlooked and after them going above and beyond for me I was about to let it get in the way of what a positive experience it had been. I would definitely recommend them if you need any kind of work done. I have had two experiences where something went south and both times Firestone got me out of it. Thanks again for the awesome job you did for me! Daniel."
"We've always had great experiences at this Firestone! Most recently, we found a screw sticking out of one of our tires. We were able to get a same day appointment and they quickly determined that the screw hadn't actually punctured the tire. They didn't charge us for the visit, even though they had spent their time and labor either way, which was very kind. They've always been honest and up front about cost and expectations every time we've visited and we'd gladly recommend them to anyone we know!"
"Poor service Bad Service experience at Firestone Oak Grove. A friend of mine have an issue with Firestone Auto Motive Service Center. They did the Oil Change on hi Suburban on November 14th and failed to tight the drain plug. It was just finger tight. He start smelling some burning smell and went back asked them to check. Well they checked oil and added some oil and let him go. He went back 2 weeks later with same complain and they did the same thing and didn't bother checking the leak. He went back on mid January and they finally lift his Suburban and discovered the drain plug was left loose and it was almost out holding by 2 threads. So they tighten the drain plug and fill oil and let him go. By now his engine start knocking so he went back but they told him they don't have time to check so I told him to go to Dealer. Now his Suburban is parked at the dealership for last 3 weeks and Firestone is not taking any responsibility. Could you help him or refer anyone else who can help in these situations. The engine work can cost him up to $11,000 So just be careful where you take your car for Service these days. He gave them chance to fix the issue and they refused to do so....."
"Prompt and professional. They gave me a variety of price and service options for new tires and gave me the price up front. We had an appointment and they began as soon as I arrived on time. They were quick and the service technician even put my spare in the trunk and locked it down for me. Great service!"
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