McDonald's

"Synopsis: The service here is bafflingly bad for as much as McDonald's costs now, just go to any other places nearby (see the last paragraph). You'll end up having to get out of your car anyway. Maybe they'll get it together one of these days. I've never lived anywhere where a McDonald's is this bad at...literally everything. And I lived in a tiny country town where the McDonald's hadn't been upgraded since the 90s. This place is deep-in-the-landfill garbage. There's always something missing or wrong with my order requiring me to go inside (or attempt to get the drive thru person to fix it). And it doesn't help that the people who pass off your food try to rush you off when you're checking your bag to make sure they didn't mess your order up again. This happens no matter what time of day you order. Today was especially idiotic. Ordered breakfast, was told the juice machine was broken, so they couldn't serve juice. Asked for water instead, because I and my child cannot have coffee. Was upcharged for the bottled water, and when I asked why, there was a whole lot of stuttering just for me to ask that I speak to them at the window. Was then told that they couldn't take off the upcharge, since I was paying through the app (guess I'll be turning that off from now on). At that moment, I decided I'm never coming back. Was not interested in speaking to a manager either. When I got to the pickup window, magically the juice machine worked. They still didn't take those bottled waters off my bill. I don't know if maybe they just haven't been trained, or the turn over rate is so high that management doesn't bother. But - again - I've never been to a McDonald's where the service is so utterly bad and chaotic. There's also a possibility all the managers are in the back coked up. I don't know why, but it does seem like the work environment there is toxic; they don't really talk to each other, and don't seem like they want to be there. I gave it two stars, because we occasionally get really good service (though, they'll still mess up the order), but I think those people left to work elsewhere. I know this review doesn't matter when it comes to McDonald's, but if you're passing through, there's a sub shop, burger joint, and Mediterranean fast food in the shopping center with the Walgreens off Old Keene Mill. And a Chipotle, Popeyes, and some other eateries in a separate shopping center directly across the street for McDonald's. They all offer food just as fast, but with much better service. 9 times out of 10 you're going to have to get out of your car anyway."

"It is a standard McDonald's. More times than not, you get hot fries and a warm burger. I despise this place when the put an attendant in line to take your order as I don't always order the same thing and they don't have a menu with them."

"My last six months eating in this establishment are easily described as poor service. Today, they took my order in person (a staff member with a tablet on the drive thru). I ordered it for my 10pc Chicken McNuggets®, but got my new Big Mac sauce in a Chicken McNuggets serving box. In previous occasions, no napkins, poor attitude (not welcoming at all), and definitely poor overall service (if you don't have the sauce I requested available for distribution but only in the sandwich, tell me that you don't have it and I will pick another one. But providing the sauce straight from the serving canister inside another product's box is not acceptable. I think you guys should close! This store used to be my "second kitchen (as my favorite fast food restaurant to go to)" since fall 2020."

"I visit this McDonald's fairly frequently, and something I've noticed is that the cleanliness of the dining area really varies. Sometimes it's fine, but other times there's a real problem. Edit: I was at this McDonald's this morning (3/10/20) and the person working in the food prep area, a young man, dropped the spatula he was using on the floor. Instead of putting the spatula aside to be washed later, he just picked it up and put in back in the food storage area, obviously intending to use it again. Neither he nor any of the female employees nearby who saw this seemed to think there was anything wrong with this. I will not be visiting this McDonald's for a while."

"My burger 1/4 lb w cheese, no pickles - no onions, was disgustingly RAW. Never again!! I'll drive the extra 2 miles for safer food distribution. FOLLOW UP: NO ONE AT DRIVE THROUGH, LET ALONE MANAGEMENT, OFFERED TO MAKE IT RIGHT AFTER I SHOWED THEM THE TIME STAMPED PHOTOS THE FOLLOWING DAY. IF THIS HAPPENS AGAIN I'M DRIVING STRAIGHT TO THE HEALTH DEPARTMENT WITH MY FOOD AS IS."