Roots Natural Kitchen 9444 Fairfax Boulevard, Fairfax, VA 22031

"I saw this restaurant on Google maps while searching for a place to meet friends for dinner. It didn't fit what I had in mind. But intrigued I went there with my family and thoroughly enjoyed the food! We all thought the fresh ingredients, clever mixtures and exciting sauces were wonderful and ever so healthy. Their service was efficient but the atmosphere was sterile and noisy even almost empty...better for takeout."

"Worst experience. Remember going here in Charlottesville and it was so much better. Came here after a long day at work and was very disappointed. Will never go back. I felt immediately rushed and they didn’t even give me a chance to make any modifications. Seemed as if they were annoyed when I asked for my dressing on the side. Bowl was of bad quality. Chicken was last of the batch and not fresh. Customer service is the most important and they failed greatly."

"Great tasting and healthy food at a reasonable price. Ordered pick-up through the app (intuitive for the most part but some aspects are a little nuanced) and the food was ready to go when I got there. Had this since I was a student in Charlottesville and the food quality here matches what I used to get back at school. The popular option is El Jefe but I personally like The Apollo more. If anything the parking up front is a little limited but there's a handful of spots in a nearby garage (just noting that in case you're going for a quick pick-up)."

"Been enjoying this place for a while since they opened but won’t put up with poor customer service that wastes time and becomes an inconvenience well within the control of the shop. I use the app regularly and tip there so I don’t typically leave reviews. The app is great to interact with and ordering is ordered precise through the app, which also delivers a receipt to tell me the specific time food would be ready, nice. Problem here is that food orders are still wrong and not prepared timely while using the so-called convenience of an app. Customers who don’t use the app seem to get their food sooner and with better customer service than I have experienced. I’ve seen this multiple times while I wait for my app order while customers come in, get in line, make their requests, and get their food and leave while I wait. Last time I used the app, I had to wait about 10 more minutes after asking about my food when I first arrived, so 15 minutes after the promise time. Not the biggest deal as they have been late with my order in the past, but why this is written in this review now and not before? I have usually been given an honest understanding on why my order is late, or it’s really apparently busy. They were not busy at this time. And when I received the food it was bagged in front of me kind of roughly and given to me without as much as any acknowledgement of how long I had to wait twiddling my thumbs while double parked for ten minutes. The bowls are not cheap and again I tip so throwing my food in a bag and throwing the bag at me is unacceptable. Topping it off was when I got home to find that the two very different bowls ordered were actually the same and I had already tipped. At that point, I just gave up on being understanding. I have not gone back since and did not call about it. They don’t have a regular survey follow-up so instead, here is the complaint on Google. Deal with it or don’t but I won’t keep using the app hoping for prompt and accurate service with your shop. Good luck with the tech."

"Really enjoyed it. Thought the flavors went well together. My only complaint was the chicken could have tasted a little more fresh. Kids can make their own little bowls for free is great since the bowls are a bit pricey. Will definitely go again sometime."