Walmart Auto Care Centers 10 Riverton Commons Drive, Front Royal, VA 22630

"As a customer, I expect prompt and fair service, especially for something as routine as an oil change. Unfortunately, my recent visit to the Walmart Auto Center was far from satisfactory. Initially, I was told that there was only one car ahead of me. However, after a 45-minute wait, it became evident that other cars were being prioritized over mine. This delay extended my wait time to over two hours, which is unacceptable for a simple oil change. The situation was only addressed after I felt compelled to speak to the manager, which should not have been necessary. As a person of color, this experience left me feeling unfairly treated and overlooked. While I cannot definitively say that my race was the reason for the delay, the overall experience was disheartening. Based on this experience, I would advise others, particularly people of color, to consider alternative locations for their auto service needs. It's important to patronize businesses where you feel valued and treated with respect, regardless of who you are."

"My experience with this place is they damaged my wheel by installing wheel weights in the incorrect location that hit my caliper and gouged my factory wheel. They expect me to pay for damages due to their negligence out of my pocket. They created distrust and expect me to trust that they will reimburse for damages I asked for their garage keepers insurance information and was refused the information because it's not over $500. As the nation's largest retailer there should have morals about what is right and what is wrong. This front royal va service center needs to be shut down."

"I scheduled my appointment on the phone and the associate was nice enough and helped me through the process as I have never bought tires for my vehicle before and I was not knowledgeable. They scheduled my appointment for the next day for the installation of the tires. Unfortunately, when I got there, someone had bought the tires that were supposed to be put on my vehicle and the only suggestion I received was to go to another location, which I did not have time for. Had anyone mentioned or recommended to me on the phone that I should buy the tires online to ensure they would go on my car, I would have done so. I won't be making appointments at this location again, I rather pay more and have a guarantee."

"I had an emergency tire situation one morning before work this week. They were able to get me in fairly quickly, were SUPER friendly and kind, and did their best to find me the most affordable option, making the whole experience stress free. I wish I remembered the gentleman's name at the front, but we had a great little chat and he was so helpful!"

"This review is for the Walmart Auto Care Center. Riverton Commons Drive, Front Royal, VA. Pro's: price, selection, service desk Con's: wait times, scheduling appointments Firstly, this is the 3rd set of tires I've bought and had installed here. Prices are great but the auto center is incredibly slow. I mean extraordinarily slow! Be prepared to wait for several hours (even with an appointment). Seems to be 3 - 4 hours on average. The service desk is friendly and helpful though. Hours are from 7am to 8pm but you cannot schedule same-day appointments, or appointments after 5pm. That makes it tough to get in here without missing work, or coming in on a weekend. Saved about $100 on a set of tires, but dont know if I have the time/patience to do it again."