Cooper Primary Care at North Kings Highway 1103 Kings Highway North, Cherry Hill, NJ 08034

"Called for ultrasound results and the idiot whom answered the phone was incapable of transferring me to an educated party that could give me my results. At this point Im just gonna roll the bones and hope this growth isnt cancerous. If they cant transfer a call effectively, theres no way in hell Im trusting them with ANY sort of treatment."

"The most pleasant of workers that I have had the pleasure of meeting . Everyone was friendly and courteous ."

"Minimal wait time for appointment. Doctors answer questions and provide information about patient concerns. Parking in front is tight, more parking in back of building but sometimes very few parking spots available. Lab and most routine xrays can be done at same location which makes it easier then having to go to a different facility for tests. Other tests like MRI or ultrasound must be scheduled by appointment but routine xrays do not need appts"

"Ive only ever written good reviews in the past, but here at Cooper I have been treated with the least amount of care. I missed two appointments. First one was totally my fault as I messed up the time. Second time, I showed up on time, but by the time I was checked in it was ONE minute over the accepted grace period of 10 minutes so they cancelled my appointment again. You would think third times the charm. Front desk tells me they set up my appointment for July 14th at 9:20 am and I will not receive a confirmation. I call at 9 to confirm as I am sitting in the parking lot (i made sure to get there extra early this time) only to find out that my appointment was cancelled by the office without any warning, call or notification. This whole time I have been met with coldness and quite frankly rudeness by multiple front desk employees. When I asked to speak to a higher up of some form I was told they were not in the office and not able to assist me. I really don’t understand how a doctor’s office is able to cancel appointments without any notice of any kind. I am extremely disappointed and will not be working with Cooper again in the future."

"I have never written a Google review and I have been a patient at this office for over 20 years but will be switching after the past week. I had a medication switched in June and was due for a refill last week. When I went to pick up the script it was declined. Apparently when I went for a follow up visit the clinician did not take the time to read my chart and double prescribed my medication when I did not need a refill. I called last Thursday and spoke to someone who assured me they would fix the problem and get back to me. They did neither. I went to the pharmacy who resubmitted the claim which was denied again. No one from the office seemed to notice or to call me to fix the problem. I called again monday and spoke to another person who said they would fix the problem and call me back. Again they did neither. I had to take time off work to physically go into the office today and spoke to the LPN who was very nice and assured me she had called in the correct script but when I went to the pharmacy again tonight it was sent to the wrong pharmacy. I never had a problem with Cooper before but first, they wrote a script that was never sent, then despite multiple contacts didn’t fix the issue or get back to me as I was told they would and when I finally went in on my own time the disorganization"