Buffalo Exchange 1520 Chestnut Street, Philadelphia, PA 19102

"Terrible. I overheard the employee asking the customer how much she paid for a sweater she was trying to sell. And then used that information to determine how much she would give her for it. Shows how unknowledgable the staff is and that they just make up prices as they go. No rhyme or reason"

"Extremely inconsistent and biased buying behaviors. I have noticed over the course of several months of observation and documentation. Can provide evidence of dozens of instances of them refusing to buy a garment from a particular person because of “lack of demand “ or the condition of the item, and then subsequently accepting the exact same garment from a different seller. Sometimes minutes apart on the same day. This shows they pick and choose who they want to buy from, and it’s not entirely based on the item or its condition. Overall the customer service is usually present but not very helpful. There also seems to be a very clear sizing bias. Employees stash favorable items before they ever make it to the sales floor. I have witnessed this more than a few times. You will certainly receive better prices, and service if your friends with one of the employees, I have also witnessed this play out. When it comes to shopping at buffalo exchange I’ve found that there is rarely ever anything in my size that isn’t worn beyond belief which begs the question what is the standard ? Some of the stuff they have on the shelf/rack RIGHT NOW is dirty and extremely worn, some of it even has odors. So I usually leave empty handed. I just discovered 2nd street which is one block up on 16th and Chesnut street and had a much better experience. The store is a lot cleaner and so are the clothes. Staff was helpful and they had a MUCH better selection (probably a reflection of buffalo’s buying tendencies) and the way everything is laid out makes sense unlike buffalo exchange. (They stop buying at 530p) I’d be happy to show anyone who’s curious months worth of examples and evidence that will support everything I’m alleging. Moral of the story : there are better options for buying and selling where you don’t have to deal with discrimination."

"THE EMPLOYEES TAKE ALL OF THE GOOD ITEMS BEFORE THEY REACH THE FLOOR! I had a popular review for this place that mysteriously has disappeared from my account (but I still have email record of it). The employees take all of the cool/designer items and put them on hold behind the counter. The employees go out of their way to hide this from the customers, but all the cool items live behind a curtain behind the counter."

"1st time selling wasn’t that bad. However, the price that they paid is kind of low for 25% of their selling price. My item was1 Ralph lauren’s sweater which I never wear, they sell for 26$ and I got paid for 6.5$. I know they have to pay for store rental, employees and stuffs, but that gap was huge."

"When I did the first round of interviews for Buffalo Exchange, the lady that interviewed me was really nice even though she interviewed me like 20 minutes late than she was supposed to. She invited me to come back for a second round of interviews the next day and I did. I arrived 11 minutes late due to another interview I had prior and was rushing to Buffalo. When I walked in a different lady came up to me and asked if I was here for a second round of interviews and I said yeah. She proceeded to say in the rudest way possible that she won’t proceed with my interview because I was 11 minutes late and said bye. Literally didn’t even give me a chance to explain myself. It’s fine if you don’t want to proceed due to punctuality but there was a better way to say that. It was rude and disrespectful. How are you working in customer service if you can’t approach someone in an effective way? So your employees get to interview me extremely late and have me waiting in a seat for 15-20 minutes, but when I come 10 minutes late for a valid reason I get dismissed? Everyone there is mostly nice, but that experience really threw me off and it was honestly ridiculous."