Clarks

"Just went to Clark’s last night at the King of Prussia mall looking for shoes for my fiancé and I for our engagement photos. We’ve never shopped at a Clark’s before but noticed a ton of options that we loved as we walked by. We ended up finding an amazing pair of shoes for my fiancé that were stylish and comfortable and we will for sure be buying more of this brand in the future but I cannot stress enough how we will be specifically buying them from this store in the future because of our salesman, Mike. Mike was absolutely delightful, attentive, patient and took the time to get to know us personally. Excellent customer service!"

"Horrible very racist staff/management I worked in retail I know protocol. if you felt like the card I was using was stolen you ask for ID to check that they match not assume swipe my card charge me say I wasn’t really charged & I can’t get a refund only a gift card that they told me I could get the day before for my dad’s birthday then I come back a day later because they did charge my card she said she talked too lost & prevention…… what was lost?? what were you actually preventing?? And I couldn’t get a refund just a gift card that I was told I couldn’t get the day before I already gave my dad the amount in cash so I didn’t go to his dinner empty handed after y’all still charged me very racist and sad I hope people take this review seriously they don’t care cause it’s not their money or family and I was racially profiled to begin with"

"This store was very hard to find in King of Prussia mall. But thanks to the friendly staff members when I called the store they were very helpful in directing me to their location. My son got his shoes for school which he is very happy with their comfort. Very good experience shopping here"

"I have been a loyal Clarks customer but can only echo the other negative comments about the staff at this location. I came in with my baby and waited over 30 minutes to be helped. Meanwhile the staff were hovering over other customers, they clearly have the bandwidth to grab a pair from the stockroom for me but I was being ignored. 2 of the staff walked past me making comments about "how cute" my baby is but no one asked me if I needed help... I was literally holding 2 display models in my hands, an obvious cue that I am waiting to try on shoes. I came in to buy a specific pair of shoes, could have been in and out in 10 minutes but spent WAY longer in the store than I needed to. And the rudeness just left a bad taste in my mouth."

"The blonde older woman at this location is very rude and likely driving away customers. I told her I had a foot condition and she told me hers weren’t as bad as mine cause she “only wears nice shoes”. I was standing there in Vionics. The blonde lady clearly knows nothing about feet or orthotic friendly shoes. She then proceeded to try to give me an anatomy lesson, which completely wrong information…Which I know bc I’m a Healthcare professional who treats foot conditions. Brunette woman is very nice and generous! So my tip, go to the nice brunette lady"