Starbucks

"I wish I could leave zero stars. This is absolutely the worst Starbucks I've been to. Crumbs and garbage everywhere. All of the counters were dirty. Baristas slamming drinks on the counters spilling every drink. Messing up a lot of orders. My order wasn't even correct I threw it out"

"I've been here several times before, and the service has never been stellar (it's on my way to work), but today was absolutely deplorable. The 1st red flag was when placing my order at the drivethrough, the young lady (Shamiah I believe) kept over talking me, as she was rushed, and took way too long to get my modifications right (I mean, mods are why we come to StarB in the first place right). When I got to the window, after a few moments, she handed me 2 drinks- neither of which had the modifications I asked for and one drink was overflowing. I asked her about the cream and caramel drizzle, which I had paid for by the way, and she stated that the drink didn't come with whipped cream. I reminded her and pointed to the label on the drink to remind her that I requested it, to which she replied, Oh, I'm sorry she must have forgotten, referring to the barista working with her. Moments later, she tried to hand me the same drink, and it continued to overflow. When she realized it, she handed me a couple of napkins. I also noticed her nails were very dirty, which made me uneasy. As I was waiting for the 3 sandwiches I ordered. I felt hard pressed to ask the store to remake my drink and when I Shamiah to do so, she questioned me several times as to why and asked if I wanted to taste my drink first until I sternly said, Just please remake it the way it's supposed to be. She then had someone else come to the window who further questioned what was wrong with the drink and I FURTHER explained that I just wanted to a proper drink that was not overflowing as they passed it through the window. This same person brought my drink back decently made-clearly low on the whipped cream and toppings but no coffee spilling out (and with clean fingernails). The first young lady came back (Shamiah) with my food order, said that the Turkey bacon and egg sandwich I initially ordered was unavailable, and asked if I wanted a sub or refund. I gave her my sub order and waited patiently. When she brought it back I checked the bag and noticed my Turkey pesto sandwich was missing. I waved through the window, and she came back. I told her that the sandwich was missing and then she asked me if I was sure I said yes, it's not in here. Then a SECOND person came over (the one who replaced my drink) and said. Are you sure it's not in there? And I sternly said it's not in the bag. They left the window to confirm my order and when, Shamiah came back, she apologized because she realized it was actually the Turkey pesto sandwiches that they were out of instead of the Turkey bacon sandwich, again blaming the employee making the orders behind her, at which point I just said Thank you and pulled off. I have never been so underserved, disrespected, aggravated, unseen, and misunderstood at a food establishment in My Life (and eating out is my fave thing to do). This place is in a prime location, but its employees have clearly forgotten the prime target, the customer, is why it thrives. Do better!"