Paul Bailey's Chrysler Dodge Jeep Ram 425 Ten Rod Road, North Kingstown, RI 02852

"I just had some more much needed maintenance done to my Jeep wrangler! Thank you for always taking care of what I need, calling before doing the work to confirm and the use of a rental! Thank You Paul Baileys for your consistent professional service Always! Definitely recommend Paul Baileys! -Toni"

"Wouldn’t go anywhere else for purchasing a vehicle. Honest, fair and really awesome time working with Paul Bailey’s. We met with Lou to purchase our new jeep and he was fantastic through the entire process. We appreciated how the experience let us shop at our own pace and make an educated selection that was right for our family, this is something you don’t find at most dealerships with the usual push in sales tactics. None of that was present here, we were really able to move about everything at our own pace and it’s a true family dealership that we will work with for years to come! Thank you Lou and Paul Bailey’s for making it a wonderful car shopping experience for us!"

"Best dealer around! Such nice people and easy to work with! Not pushy to get a sale, most concerned with you being happy and finding the perfect vehicle for your needs. Devin in sales made the process so easy from start to finish. Frank in finance made the paperwork side a breeze making sure I got the best deal I could. Larry was fabulous as well making sure his team was taking great care of me every step of the way and that I was completely satisfied. My wife and I love out new Jeep Grand Cherokee L Limited and highly recommend stopping by to see these guys!"

"Despite using these guys for all major service, they repeatedly gave me the run-around on getting the corrosion issue on my Jeep JL (a widespread issue that is covered under warranty) fixed, saying things like "You're out of warranty" (I wasn't), "Jeep won't approve it since you're not the original owner" (false) "it's only covered if there's a hole in your door" (.....what??). Eventually, after pushing the issue, they flat out refused to even SUBMIT the warranty claim, implying that if I had "purchased the vehicle from them" then they could maybe "make an exception". That is NOT how warranty claims work. I ended up going to a different dealership, and they immediately submitted the warranty claim per Jeep's instructions, and it was APPROVED. So Paul Bailey's insistence that I wouldn't be approved for the warranty work was clearly out of laziness. Obviously, I will never be returning to Paul Bailey's, they clearly don't care about their customers, and frankly should be ashamed. (EDIT AFTER DEALERSHIP REPLY): "we do have to follow direct guidelines when it comes to warranty claims"...well, obviously you didn't follow those guidelines, otherwise YOU would be performing the warranty work right now. Unbelievable. (EDIT 2, 6/20/22) Based on conversations I've had with people in the local Jeep clubs, it seems that Paul Bailey's is still lying to people regarding the corrosion warranty and turning them away! I guess they haven't learned their lesson. BE WARNED!!"

"Service Department Used their after hours drop box for a service drop off and picked up after hours also. Michael in service was very good in letting me know what was needed and another call as soon as complete. Very happy with service (salesman who helped at pickup couldn't have been nicer also). Good experience - would use again."