Saks The Company Store

"On December 2 I never received my package they made giving me the runaround five times on the phone and they still no refund. They’re telling me that it’s my responsibility to get in touch with the carrier. I have no idea who the carrier was. They never told me and why is it my responsibility on the customer for a lousy $48 they giving me the hottest time ever. Customer service was rude they won’t give me Their name, spoke to two supervisors and have gotten nowhere never again will I buy from his company and I recommend you do the same. Should’ve stuck with Amazon like I always do never an issue zero stars."

"How is it even possible that this location is even considered a store? Closed on the weekends, open 4 days a week, only for a few hours a day. How TF am I supposed to pick up my purchase??? I cant even cancel my order. Meanwhile SAKS has my money and my item. I should have gone directly to the designers website and skipped the tacky middleman completely."

"I used to love shopping at Saks but will never shop there again. I recently ordered a bottle of perfume online. When I received the box in the mail, I thought it felt light…when I opened it, it was an empty box with just the packing slip/receipt inside! I’ve now contacted Saks three times. They have said that I am not entitled to a refund. Another employee named Jason said that I have no “evidence.” So I looked up the FedEx info and perfume info. I discovered that that bottle of packaged perfume weighs 0.7 lbs. The cardboard box it arrived in was 12x10x4 inches, which based on online estimate, is 0.456 lbs. Which should total 1.156 lbs. However the FedEx shipping info says that the entire shipment weighs 0.7 lbs. Clearly something is missing from that box. I presented this info to Saks and was told that I should just call my bank to cancel the transaction!!! Well guess what, I called American Express and they would not cancel the charge because the package was successfully delivered! An empty package!!!! I am a physician. I am not a professional perfume thief. And I will no longer be shopping at Saks Fifth Avenue or using/renewing my American Express. Saks will probably respond to this and say—send us your email, name, and order number. I’ve now done that 3 times, and have filed multiple claims. I just want a refund."

"My experience was incredibly disappointing. In spite of the good deals I will absolutely never come to this store again. Not only is there obvious favoritism with customers. Management is a joke. The shorter lady who seems to be the manager clearly makes up her own rules, why can’t I change my mind on a purchase? I’m then FORCED to buy everything or be banned??? Absolutely disgusting to see how SAKS allows the manager to talk customers in such a patronizing way. It’s disturbing."

"Nicole and her staff are wonderful! I have been there many times, and the drawings to get in are more than fair. It is tough controlling the crowd and keeping everyone safe, but Nicole knows how it's done! You can't make everybody happy. I found some great deals here. Highly recommend!"