Men's Wearhouse

"customer service was terrible, took 20 minutes to get someone to help us. never communicated when suit had to be back and want to charge me more because it was late. would not recommend."

"I love buying from this place. Amazing customer service. They respond quickly and are very professional."

"$257 to rent a suit get outta here! Plus they expected it back the day after the event."

"We had to ask for help multiple times, it wasn't busy, we really struggled finding what was what, and it wasn't till end when a girl came over and asked and she was extremely helpful then, but i had 3 teen boys that needed help"

"I am from Canada and my first online purchase from these guys. I would not recommend buying anything from this retailer! They do not honour their return policy. I have gotten a really bad experience from Mens Wearhouse, the retailer. I had bought a Lauren by Ralph Lauren Classic Fit 3/4 Length Topcoat, Black - Large - BLACK TMW70Z430002 on December 31st, 2022. On January 9th, 2023, I received confirmation that it was on course for delivery to my address. I received my order on January 12th, 2023. On January 17th, 2023, I called to get an authorization number to return the item back because of being the wrong size. On January 19th, 2023, I received a confirmation email confirming they had received my return. I was told it could take between 4 to 6 weeks for the refund to be processed and be in my account. I have called numerous times with the reference numbers they gave me and they promised that my refund is on they way and just have to wait another 15 to 21 business days to process the refund and apologizing for the mistake and mixup. The timeframe now has lapsed again and 21 days have passed. It is now April 19th, 2023 and I have yet to receive my refund for the item I bought being too big. During each of my phone call conversations, I have been very respectful, patient, polite and understanding. Mistakes can happen but I am beginning to feel like this is a bit of a cycle that is far too excessive. Therefore, I cannot recommend shopping at this retailer."