Martin Appliance 4850 Perkiomen Avenue, Reading, PA 19606

"Chipped my marble steps, scratched my wood floors. Only one of the 5 appliances was delivered as ordered in working order with no install or equipment problems. Sadly, I purchased a warranty on most, which I regret. Specifically, Johnny Martin promised the replacement Sub-zero fridge would fit the old hole and I was very specific that, if a cabinet maker was needed, I was going to go another direction. He assured me it would. Not only did it not, we had to mill our own pieces and order those at our expense AND the fridge needed repaired right out of the box, which makes it less than first quality. I waited months and months while they held my 4k with no back order notices and they said I couldn’t cancel. Promised to take it off and not charge finance while they and Sub-zero worked it out, nope. It didn’t matter how many times I wrote once they start billing you they keep billing you. Nobody took into account when they chipped my marble steps or the hours spent repairing that. That’s an 800-1000 damage. To be fair, Shannon in Service is good, but, you’re better off with no warranty—just go to big box and buy another. We have gone back to big box. I wish I never bought this fridge. I’d have spent a lot less of my time if I had a cabinet maker come fix the hole and buy a fridge off the floor at a big box store. Sub-zero sent a cabinet maker out who claimed he moved an outlet and I was here and he did not, and my husband milled some old pieces I had the presence of mind to keep from the old fridge. Sub Zero (Marsha) also promised me an extra year warranty never got that either. I only just this week found an acceptable toe kick, which of course I had to pay for myself and Install myself. Update: I paid the remaining amount in full just to get it over with. They did send a “finished” part from sub-zero for the toe kick, which does not look finished at all because it has two screws on the front. But that’s a subzero issue (poor). Matter settled."

"We were shopping around for a downdraft stovetop. No one had them in stock and it would take a couple of weeks. A friend recommended Martins to us. I spoke with Johnny who could have the stove the next day, I had been without a stove for a few weeks. He was able to get the stove and installation asap! They did a great job! Installers were friendly and professional. And they had the best price!!"

"Martin’s Appliance is the best around! Great sales service and delivery. I would not dream of ever going anywhere for my appliance needs!! Thank you, Jim P…my go to for sales! Karl and Tim are pleasant, polite, thoughtful and thorough with delivery, install, set up and education about the new goods!! Thank you!!"

"I was in need of a dishwasher. Johnny was super nice to work with. He laid out all of the different options and the advantages and features of each to help me pick out the best one for me. Don't waste your time with these other appliance stores. Go ask for Johnny at Martin's appliance."

"About 3 years ago we purchased our washer from here. We had an issue 2x with it (same issue). They covered the 2nd time because it was the same issue. However both techs were super knowledgeable and friendly. Fast forward to now us needed a refrigerator… Dale, our salesman, has gone above and beyond to work with us in our pinch. Having such great experiences in store and out of store, we will only be buying our appliances here. Thank you for being a reliable company with good service which is so hard to come by these days!"