Chuck Ollinger Plumbing, Heating & Cooling 4855 East Lake Road, Erie, PA 16511

"O m g. They were so nice. I shopped around and they were highly recommended and I was kind of hesitant but I called them. Anyway it was a great great choice. They didn't take all day to get me a new water heater. It was in there and then they took the old one out for me. Highly highly recommended that you use the service."

"I've used Ollinger's for my boiler service a couple of times in the past, and I was initially quite satisfied with their work. However, my recent experience has been extremely frustrating and has left me deeply disappointed. On January 9th, during the windstorm, an electrical surge knocked out my boiler. When the technician arrived, they quickly diagnosed the problem as a faulty Switch Relay. I informed them that I needed an accurate report for my insurance claim, and I requested a quote for the replacement along with the reason for it. Given the urgency due to having no heat, I needed them to acknowledge the possibility of surge damage. Several days later, the relay was replaced, and I was informed that the draft motor needed replacement as well. However, Ollinger's failed to provide me with the required report and quote for the entire system replacement that they mentioned. I also asked for the switch relay back, but they did not return it. After the draft motor replacement, I still faced issues with my boiler, and I was told that the control board was now faulty. I reiterated my need for the report, invoice, and the return of the two replaced items for a second opinion. I also inquired about any return policy for the parts they replaced since it seemed like a never-ending chain of component failures. Unfortunately, they refused to cooperate, claiming they were done working with me. This lack of professionalism, failure to provide necessary documentation, and reluctance to address my concerns has left me with no choice but to seek assistance elsewhere. I hope Ollinger's can improve their customer service and communication in the future. Please note that this review reflects my personal experience, and others may have different interactions with Ollinger's HVAC company."

"Professional prompt service ! Answered our concern after hours and sent Glenn over to resolve the problem. He is the best with great service, explanations and suggestions! 5 star business!"

"Their credibility has been very LAX. Did part of the job and didn't come back to finish. I called on phone, left message, got NO callback. I went to the store and order was difficult to find. I had used them many times before. It took over 2 weeks more to get a billing."

"Highly recommend Chuck Ollinger Plumbing and Heating. Service was fast and all of the workers were pleasant and polite. We weren't the least uncomfortable having them in our home. The new furnace was installed quickly and works great. Thank you, Chuck, for your follow. It was a good experience all around."