GW Primary Care - Silver Spring

"I echo other reviewers' frustrations with Google continuing to list the poor reviews for Cameron Medical Group on the business page for GW Primary Care. My experience with GW and this team/office in particular has been fantastic. The doctors, nurses, and physician's assistants are all wonderful. I feel like they listen to me, take my health concerns seriously, and are always joyous and kind in our interactions. I never have an issue booking an appointment when I need one. I recommend them highly!"

"The staff are always very busy and can come off as a bit short, but this practice is very solid. They follow up and come through for their patients and they get the job done. The doctors and nurses and administrative staff are extremely competent, and when they say they will do something they do it. I have no complaints. They are good people. I recommend this practice."

"Was able to get a next day, new patient appointment with a great NP. Very nice front desk and nurses. Checked in, had a physical, and two separate tests all done within an hour. Thank you all!"

"From my understanding, this used to be under Cameron Medical Group and has been taken over by GW Primary Care a few years ago. As you’ll see from other reviews, they’re from many years back and are referencing Cameron Medical Group. I wish Google Maps would revise the reviews since those 1-star posts are referring to a place that no longer exists. I went to GW Primary Care of Silver Spring and I had a positive experience. I made my appointment online and it was fast, there was availability the following week. I went to see Dr. Kelly Bates and she was wonderful. She genuinely listened to my concerns and had excellent bedside manners. The other staff were also good, no one was rude or pushy. Everyone I interacted with (4 people total) were all cordial and welcoming. There was essentially no wait time since I was the only person there. The place was clean and it was conveniently located in Downtown Silver Spring, a few minutes from the metro station. There’s also a bus stop directly in front of the building. The building itself is a bit outdated, but the GW clinic was well maintained."

"The doctors, NPs, nurses, and front desk are great. I never have to wait long to be seen. The clinicians I’ve seen are all professional, patient and friendly. They always answer all my questions and are thorough with asking about my history. Beware of the lab. They are separate from the clinic. Maria does not try to figure out issues with billing. She just reads the message and says it’s not her problem. One of my labs had the wrong code, she did not follow up about it after she told me she would so I had to go back and get the lab redrawn. Today there was an error message about my insurance being inactive so she tried to charge me $150. I got upset and refused to pay. She was upset that I got upset and said I had no reason to be upset with after she told me it’s not her issue/fault instead of trying to resolve it. She did not take the letter of eligibility showing my insurance was active and did not want to speak to my insurance that was on the phone. She also refused to draw my blood. If I find another physician I will not be returning to this clinic just because of Maria and her poor customer service."