One Medical: Chevy Chase

"I've been a customer of One Medical for about a year. In that year, I have NEVER been able to schedule an appointment with my primary care doctor, Timothy Boone. In July, I had a physical with one of the PAs. They suggested that I start a drug that's harder to get. And, because of my medical history, I had to do a bunch of tests (MRIs and the like) to get where we were comfortable starting it. I stepped through all of those hoops, but it took about 4 months. After I did all of that, the next doctor (since I can't book an appointment with my Primary Care) I saw said that there was a shortage, and didn't feel it was "ethical" to prescribe this because of this shortage. I went and verified that there wasn't a shortage. I confirmed and got in writing from the pharmacy that they can get the drug, and no one that has been prescribed the drug has had a problem getting it as long as they order it a week or so ahead of when they need it. He didn't care. It was still a hard "no" based on his ethical concerns about the needs of others. I tried to escalate to the office manager, or someone, as I was cancelling my membership. They never called me back. On the third attempt, I got to a call center. The person after asking if I wanted to book an appointment (no), and if I wanted to send a note to the doctor with the ethical problems ("no") decided there was nothing he could do for me. So, they just hung up on me. In parallel, they started spamming me about weekly zoom sessions that were related, and would be charged like office visits to my insurance. Maybe it's a coincidence? Maybe not. Either way, it screams of the "Amazonification" of healthcare. Terrible. If I could give 0 stars, I would."

"Very happy with Dr. Timothy Boone. Visits to the office are quick with very short waits. The environment is pleasant and parking is easy. I find the app and portal to be very helpful and useful and staff at the desk friendly and efficient."

"No way of communicating aside from the portal. I left a message because I got a bill TWO years later and after 2 weeks of calling, I still had not heard, after 3 voice mails, I called the scheduling office. The person how helped me was very patient with me, but she did say, "I have a ton of messages to catch up on myself so I can only imagine their load" It's been TWO fulls weeks. How long before I get a call back? And the hold time to get thru to the appt line was 45mins. Then she still walked me thru the portal because she camt take my payment. Ridiculous! I don't use computers, I just can't, yet, we are forced to do everything online."

"Please stay away from Dr. Jayaraman and Dr. Delaney. The first tries to prescribe anti depressants like they are candy as a solution to physical medical issues. The second seemed to think that laying off my husband of his medication for a genetic disorder condition is a good idea which resulted of course in elvated levels of his condition, that could have manifested as a heart attack. Be careful of either diagnosis."

"If I could give them a zero I would. Was here to see my primary care physician to consult with him about an upcoming major surgery. He refused to see me because I got stuck in the parking lot as the gates were not functional and there was a large backup and I arrived 10 minutes late. Just so disappointed and disgusted honestly."