Massage Envy

"The customer service representatives up front are extremely aggressive & rude. Sad part is the massage therapist himself was high quality. Too bad the customer service can’t match the massage therapists professionalism. Massage Envy corporate up the hourly pay so you can get some high quality workers to represent your therapists instead of this mess. Low pay low work ethic"

"This lady never speaks to tell you what she’s doing and barely touches you when preforming a treatment. I had a back facial and she never went above my shoulder blades. Took seconds to preform the extra services and was radio silent. I won’t go back that’s for sure. Waste of my time and money for $157.00! Would not recommend her as the aesthetician"

"My massage with Roly was exactly what this body needed. I’m hitting my mid-50s so I need to make sure I take self preservation seriously now. Roly helped release the tension in my back, and gave me advice to help me stop bad habits before it becomes a bigger issue. I’ll be back again."

"I hesitate to sing the praises of Roly (Dulles location) publicly because I don’t want him to get so busy I can’t get an appointment! He did a great job of working through my issues and giving me hints how I can help myself at home. He’s excellent at working through problems. I didn’t go in for a relaxing massage so not sure how that is."

"Sorry to say but I am very much disappointed with service provided at Dulles location. I do take frequently massage with other providers. This was my first time with massage envy location. I did choose 1 hr firm deep tissue massage. Massage was very basic. It was not added any pressure. There was no difference with pointed focus area massage with other area. To be honest I felt like I wasted my money. No any technique, no pressure at all. They need to improve a lot if they want keep customer visiting more than one time. Hope this will get improve, all the best"