Tommy's Appliance Service & Repair 21 Poplar Street Home office, Johnson City, NY 13790

"The short of it is: my dishwasher won’t dry, and they gave me the runaround, never fixed the issue and never returned my calls. HORRIBLE customer service. The whole story: I called Tommy’s appliance in September to get it running again, he tinkered with it for a bit and it sort of seemed like it might have done something and he said they have a 90 day satisfaction guarantee, so I gave several weeks to see if it was working and it really wasn’t. Whatever heat I was getting was just from the hot water, there was absolutely no heat for the drying. So I schedule him to come back in November. He runs a diagnostic test and tests the usual things and says he’s not entirely sure what’s causing the problem but he’ll do some research and get back to me. Ok no problem. Couple of weeks go by and I don’t hear anything from him. I call the office and they said he’s really busy but he’ll call be back. But he NEVER called me back. Not after a half dozen phone calls to the office over another 2 weeks. I always get the promise that he would call me later that day, and she’s sending him a message now etc. but never any return calls. Not one. At this point we’re 3 months from the original call, and 1 month from the follow-up call. I finally resort to scheduling online just so he would come and look at the damn thing and after 30 minutes past the appointment time, I call the office only to be met with the same woman who has been completely dismissive and been giving me the runaround for the last month. I get the same story, “he’s very busy, on his way etc. etc.” and I finally lose my patience. I’m done. I don’t think he had any intention of showing up. So I ask for a refund of the original appointment and after some snide comments she tells me that she will refund my card but I can’t trust anything this woman says. So we’ll see. I’ll be putting in a complaint to the Better Business Bureau. Absolutely TERRIBLE customer service and a very unprofessional way of handling things. If he didn’t know how to fix it or didn’t want to do the job, then he should have just told me straight up and I would have accepted that. But instead, they just waisted everybody’s time."

"Tommy was punctual, knowledgeable, efficient, and very friendly. His wife was very helpful and knowledgeable on the phone as well. The price was fair and the dryer works like new. He also was nice enough to take a look at the oven quickly and advise on potential troubleshooting/parts availability."

"My electric oven's heating element fried out. I was able to replace the element myself, but I noticed the wire connection was damaged. I called Tommy's and his wife answered. They were able to get me scheduled within a few days, and Tommy came out himself showing up on time. Repair was quick and easy for him, and the price saved me 20X the cost of paying for a new oven! Will definitely recommend and use Tommy's Appliance in the future."

"Extremely satisfied with the service. Thought I had a washer problem, turned out to be a faulty plug. After I had called for the washer service our dryer stopped working, no heat. Mentioned it to the serviceman. He looked at it, went and got a new valve and replaced it. Only charged one service call plus parts. Was pleasantly surprised. Was sure I would have two service calls, which I would have been happy with or at least an up-charge for all he did. I thought that would be fair. Highly recommend Tommy's Appliance Service & Repair!"

"Tommy fixed an issue with my Whirlpool washer in a short amount of time for a very reasonable price! Friendly guy and very knowledgeable. Showed up right on time and gave me some helpful tips as well. Highly recommended!"