Warehouse Carpet & Flooring Outlets 500 Reynolds Road, Johnson City, NY 13790

"Week before September 19th I made a visit to pick out new flooring for kitchen, I knew what I wanted and just needed to go look at choices available. When I entered the building, Sissy greeted us to assist us. Fast forward to 19th Installer showed up 9 am as schedule came in and introduced himself as Chevy, looked around. We discussed about new subfloor, he agreed. We called the store and spoke with Colin. Colin and I spoke afterwards and had said after my apt I had on that day I would stop over to make payment for the subfloor as it wasnt included in price. Chevy and I discussed what he was going to do how he was gping to rip everything up including the old vinyl flooring and put fresh down. I said thank you and left for a morning appt that would only cause me to be gone 45 mins. Once I arrived back home, I noticed that he just laid the subfloor right over the old flooring and began sealing it to the old floor. The installer said oh this is how we do it usually, and I said but I paid for the old to be ripped up. I had some other important calls come through so i could nt be as attentive as possibly. Chevy left after about 3 hrs of being there and said he would be back next day by 9 am. The next day he texted me about 845 and said he was on his way. Once he arrived, he began laying the new vinyl. He overall did a good job but however the one bedroom door does not close, he told me "ah just shave your door 1/4 in and should close." Few days later when I returned to house(dony currently reside in the home yet) how much of a step up him(Chevy) caused coming into the house where the hard tile in in hallway meets thr vinyl. This is a huge concern for my household since I have an elder gentlemen that has dementia lives with me. Also its about 5/8 of height difference where the kitchen floor meets the other end of hallway floor. I have called several times, made complaints of the gentleman falling since he tends to scuff his feet Well after the first complaint Sissy called me back and said well I will refund the money you paid to have the hard surface ripped up. I said ok but that doesnt fix the problem. Jason had Chevy come look at it again, as Chevy said what he could do, he also mentioned that door needs to be cut more. (These doors are solid wood from 1955)Chevy overall did a great job laying the new floor down just didn't follow instructions on prep work. Chevy said he could cut it back and find some wood to match the wood in hallway to lesson the step up. We agreed on day and time for him to return even though I wasnt thrilled with his plan, because i had put new appliances on hold to be delivered until the floor was fixed. Few days later I called again and asked to speak with Zach Tokos, manager, he pawned the call off on to Jason again who sent over Dylan to see what he could do. Again same plan, he cant fix it but could lesson it. We explained to Dylan either they rip up and do it right or nothing, he returned to office to relay message and to this moment October 15th, I have not received a call regarding this issue. If the elderly gentleman falls we will seek lawyers. Only reason one star is to make this post known, they deserve zero stars"

"Returned to Warehouse Carpet 6 years later to have carpet installed in 3rd bedroom. Thrilled to have Sue help once again. Excited to learn that the same carpet was still available. The same installer returned to my home & did a fabulous job. Very friendly, professional & knowledgeable. I highly recommend Warehouse Carpet!"

"The install I received on the week of Friday the 12th was exceptional. The installers were very professional and courteous of my home. The treated my home as if it were their own. I would also like to commend the sales team. They were very knowledgeable on the products the sell. It was a breath of fresh air to work with a team that takes pride in what they do."

"We love Gary! He did an excellent job on our carpet and did it super quick. There is allegedly a seam that I still haven't found! Very professional and knowledgeable group from sales to installation. Colin helped us get a great deal, Zach took our measurements and offered us lots of solutions, and Gary expertly put it all together."

"Sue Rockwell was a dream to do business with. She's so genuine, and nice and really knows her stuff! Very professional but at the same time like an old friend. We will definitely be back to do more business in the future. Ray Davis did our carpet installation and he is amazing. 30 years in the business he's a real professional. Our carpet is beautiful. We hope to see Ray again when we get new living room carpet. Thank you so much, Warehouse Carpet and Ray Davis."