Brown's Towing and Repair of Erie

"5-star service! I was run off the road into a ditch in a snow storm. I called AAA and promptly received a text that a technician from Brown’s named Louis was assigned to help me. He showed up within a half an hour, which was an hour less than the estimate. Super clutch in a cold blizzard when I had little gas and it was nearing sunset. I was still shaken up when he arrived, but he was incredibly calm. I also had concerns about my car being damaged when pulling it out. Before I even voiced these concerns, he was walking around the entire vehicle and told me “we’re going to get this out of here with as little damage as possible to your vehicle.” He gave me great confidence in getting the vehicle out safely. He patiently guided me to turn the wheels to the correct positions throughout the process and took his time, as not to damage the car. Once the car was pulled out, I was nervous to drive home, but he was calm and told me he would watch me down the road and to take it slow. I cannot imagine a better experience in this situation! Thank you, Louis, for your calm demeanor, care for my property, and instilling confidence when it was low!"

"In 2018 I had nothing but horrible experiences with browns. However, the tow I had a couple months ago, and my recent lockout...the people were great. Everything was done in a timely manner, and the guys were very polite"

"On Monday (morning), September 18, 2023, I called Brown’s Towing in the hopes of having my vehicle’s battery ‘jumped’. The gentleman I spoke to on the phone was professional and friendly. He stated he assigned a driver to my request. Within 1-2 minutes I received a call from the driver. The driver stated his ETA (estimated time of arrival) was 15-20 minutes. The driver definitely arrived within 20 minutes. The driver was friendly as well and took care of my dead car battery. The entire transaction went quickly and without incident. I would definitely recommend Brown’s Towing."

"I was locked out of my car and used my AAA for the first time. Not only did it take the driver less than 15 minutes to get to me but he was so kind and understanding while I was losing my mind, because even though my spare key was in my car, my main keys could still not be found. Thank you for your understanding and patience! He got my into my car in less than 5 minutes!"

"Went through AAA to jump my car. A technician from Brown's called less than ten minutes after I finished with AAA, and was at my car to meet me within fifteen. He was extremely professional, helpful, friendly, and efficient. I didn't catch his name in part because of how quickly he was able to take care of the issue. This is my first week in Erie and I hope I won't need any help with my car again soon, but when I do, I'll go to Brown's first!"