Brakeley Gardens

"Since I been living here at Brakeley Gardens for 3 years they have addressed everything I have had any issues with. I am pleased to be a tenant."

"Living here a little over 3yrs now. I gotta tell the truth. We’re paying mega bucks to live here. But for what reason?? Constantly reporting issues because emails get repeatedly ignored, constantly babysitting because we’re never told anything. Roof is leaking, Downspout still clogged after carpenters were here a few weeks ago and I had to ball park what could be wrong on the roof. The roof was patched. They did remove the downspout & cleaned a clogged part but we just a had storm & it poured over our gutter AGAIN into the AC & on our deck which then turns into a lake. A Basin has been on our floor for over a year because of the AC leaking either from storms & even with it turned on. Yes we emailed about that and no response so we’ve been trying like hell telling them something really needs to be done & they just don’t care, I’ve been emptying the basin constantly now. Our soffit fell over a year ago. Wood is absolutely dead. Again emailed- ignored. I was in the front office a few days ago because face to face contact is the only way you get answers here. Now we’re told “oh go to the portal and file a service request, it’ll go straight to maintenance”. So yet another game to play. Again paying mega bucks to live here and for what reason? The only time you’ll get an email response from Denise or whomever else is if you ask a basic question or if it’s regarding your lease & them getting your money. We also had the exterminator here for bees, another headache and a half. But not surprised at all. Good thing I have bee spray because my neighbor needed it. Again just neglect & carelessness all the way around. I’m to the point where I’m just done trying & giving a heads up about anything. We’re Just beating a dead horse. It’s sad. But you can only try so many times before you say, “screw it all. **UPDATE**- after continuous emails and complaints- the soffit was fixed & also the AC leak problem. *UPDATE*Here we are again. Sun. Nov. 5th 2023. Our toilet is broke and barely getting any water in the tank. Well, tried to call the on call maintenance guy at 854p. Tried again at 856p. Went to VM again & left a voicemail. No call back. What a surprise. I again tried at 912p and talked to someone who didn’t give their name and hung up after I talked to them saying “they’ll try to send someone”. Well tried calling back multiple times after to see who’s coming or what’s going on and back to voicemails. Totally unacceptable customer service! These people honestly need babysitting. It’s horrible. It’s now going for 10pm. Guess I’ll try calling again, voicemail again! It’s now 10:45pm. No one has come and left multiple voicemails. Time now is 11:37pm. No one has come. And no one is answering the phone. We put a service request in. Maybe tomorrow something will happen. Again I’m not surprised. Just pure negligence. UPDATE- going on 15hrs with no toilet now. We got an email to call the office about the service request maintenance update- Voicemail like usual. I drove to the office to see what’s up and let them know what’s been going on. Denise was her don’t care normal self. Basically told me “maintenance will get to it when they can”. Good thing I’m not footing the water bill. UPDATE- it’s 11:25am. Problem is now fixed. January 6th 2024 at 6pm- A snow storm and we realized we had no hot water. Called maintenance and they were aware. We received a text msg saying “the issue was being worked on” around 9:50pm. Here we are Sun. Jan.7th, still no hot water. Called maintenance to see what’s up, issue won’t be fixed until tomorrow January 8th. This place could care less about their tenants. Everyday we get emails about the hot water in different buildings. Either permanently fix the issue or actually take notice and realize whoever you hired is band-aiding an issue just for it to break again. Update: January 8th 2024- Still no hot water. Plumber is supposed to come. No ETA. (Last time we had a hot water issue, it took 7 days to fix). *Update*- hot water is back. I also wouldn’t recommend this place to anyone. All they want is your money!"

"If you don’t mind not having heat in the winter I guess you might like it here. Maintenance issues have been ongoing since November to fix the heat. It’s January and still not resolved. I wouldn’t recommend Brakeley Gardens to anyone anymore."

"I have lived here since April 2023, and I must say my experience is nothing but positive! It is extremely quiet here, and very relaxing. I love my place and enjoy spending time on my balcony, with lots of sunlight throughout the day. My apartment is my own little sanctuary, my safety net. Whenever there is a problem at the complex it is dealt with immediately, with the office staff and maintenance tending to it right away. They are all very friendly, and therefore I have no complaints here whatsoever!"

"The office staff is trash. The place is noisy and mold is everywhere. you can hear every neighbor. Between maintenance and the office it took an hour to have someone let me into my apartment in the freezing cold. #SLUMLORDS this place was great when it was owned by the previous group...this.one is just out to milk you for money"