Spring Valley Pediatrics

"I find the business model to be cringe … I find it unethical for a primary care service to be ONLY self-pay. I was informed of this over the phone and immediately opted out for this (scam is the natural word to follow here). Hopefully the business office does a great job of helping parents file their insurance claims etc. This seems like a pain. I think if they offered concierge medicine this business model would make more sense."

"5 years and counting."

"We spoke on the phone to a number of different pediatricians before our son was born (COVID-19 prevented us from going in person). Spring Valley was by far the best. We had a lot of questions about billing because they don't take insurance, but they returned emails quickly and even followed up with a phone call to make sure we understood everything. Despite this we initially decided to go with a different pediatrician due to the cost. After our baby was born he spent one night in the NICU and upon bringing him home we needed to see a doctor within 24 hours. We called our chosen pediatrician and told them the situation, but they couldn't see us within that initial 24 hour period, and didn't seem to make much of an effort to help out. We called Spring Valley and they saw us within 2 hours. There was no dealing with automated system when we called, either. A real person answered and the whole process was very fast and easy. That experience alone convinced us that the extra cost was worth it. Since then everyone has been very understanding, accommodating, and extremely nice. They remember us when we walk in the door and we feel like everyone from the front desk staff to the doctors genuinely care about us and our baby. I don't think that we would receive the same kind of personalized care if we had gone with a different doctor, which for us only reinforces our decision to go with Spring Valley. We feel like part of a community, and Dr. Warfield is very reassuring and encouraging. We highly recommend them!"

"All the providers @ SVP are exceptional! Dr Long helped us when my son fell and needed stitches. She replied on her day off & provided excellent care. My friends see Dr VanVleck and Moss they rave about them all"

"Wonderful doctors, nurses and staff! Great, clean and inviting space for the kids. We called in when our newborn daughter was ill and the paed on call that night took a listen and adviced us to go directly to the NICU at Childrens. A super impressive, quick and proactive decision as she was diagnosed with RSV, needed urgent care and was in the NICU for 2,5 weeks. We are allways seen quickly if there is an immediate illness and couldnt be happier with the Spring Valley team. Our kids are in the safest hands! Thank you!"