Reeves Plumbing & Heating Co

"Due to recent storms our well to our house was not functioning correctly. Fearing the worse we called a plumber. (These guys). Prompt service within a day or two was just the beginning. They came out. Scouted out the problem and replaced the well pump as well as some indoor plumbing as suggested by them. (May have been an upsell in hindsite but whatever. Not even mad about that. ) What I am mad about is the leaking coupling that was spewing out water into our basement at 1:00AM. The plumbing that they insisted they had to replace less than 24 hours prior has now failed and is rapidly spewing water into our basement. Quickly kill power to the pump and call the on call service. The lady answering the phone was extremely nice and compassionate all things considered. She connected us to the on call plumber (convienenly the guy who was at our house doing the repairs less than 24 hours ago. Explained the situation and requested immediate service and his response was “I can come out but it’ll be $198. Paid upfront or I don’t come out.” $198 for his plumbing error. Not just his company but he himself did the work and it failed. He refused to come out that night. Multiple calls to the on call answering service and requests to have someone call me Monday morning left me high and dry. Every excuse imaginable was made by this guy to not come out in the middle of the night. We even had to video chat him to convince him that his coupling had failed. After a sleep deprived night he finally tells us at 3am that he cannot open the supply house and it’ll be first thing in the morning. The ON CALL person can’t open the supply house???And you tell us that hours after we make the initial call. So knowing he just needed a coupling and that Lowe’s opens at 6am. I assumed he would pick it up there and be at our house by 6:30/7AM. NOPE! This jokester waits till 8-ish. Arrives at our house at 9AM and finishes up at 10AM. Not without splattering Reeves stickers all over our hot water heater and furnace! Stuff he didn’t even service and without asking us! So Mr. Reeves. I’m still days later very upset. I hope your on call service lady gave you my contact info. Pictures attached to show the coupling. I’m no plumber but I imagine Lowe’s has the coupling needed or something similar."

"The guys from Reeves did an outstanding job for us today. They were quick to respond to our need for emergency plumbing service. Prompt, courteous, professional and knowledgeable are a few of the qualities that they brought to the job. I highly recommend Reeves and will use them for all my heating and plumbing issues."

"I’ve used Reeves a few times for various plumbing. They just completed a water heater replacement and everything’s looking great. The guys were super helpful with any questions I had, and even cleaned up some not so stellar plumbing from the last guy."

"I highly recommend Reeves. Called them and Zack came within a few hours. Zack was very professional and kind. I have used Reeves in the past and will continue to call when I have issues!"

"No one wants to have plumbing or HVAC issues but Reeves Plumbing is definitely the company to call when you do. Everyone I’ve dealt with is professional, neat and nice! They have replaced our furnace, air conditioner, installed a tankless water heater and repaired a clogged sewer line. All done with no issues. A+ workmanship."