Miele Experience Center Tysons Corner

"Do not waste your money! I have all our Kitchen appliances from Miele brand (refrigerator, Gas cooker, Dishwasher, Coffee machine) and Refrigerator is keep giving us issues time to time. Cooker also serviced one time during warranty period. I have purchased 5 years of ex tendered warranty but refrigerator had been breaking three times during first three years. Got it repaired under ex-tendered warranty after its been expired it's facing issues again. There is a defrosting issue, and circulation fan keep burning out. Miele forwarding to their area service provider. Diagnostic fee is $225 for each check up. The WORST part is if something breaks around the holidays you are screwed because no one else can repair these brands. A regular technicians like LG, Whirlpool, etc.. wont touch this brand. You have to get authorized dealer service and they do not have appointments available. I waited almost TWO weeks every time i called Happy home appliances (Autherized agent) I called Miele customer service to see if they can discount or provide parts to the repair. Unfortunately, customer service denied due to the expired warranty terms. They did not even worried about the report. All i was asking to discount or provide parts to the service company. These are not cheap brands (Refrigerator was $9k) and we have invested to get quality products and appliances to last longer then average brands in the market. I could have replaced three times a Kitchen Aid refrigerator for this one Miele refrigerator Price. We will look for other brands in our future needs."

"This is about the store experience. The store is located in a high end shopping plaza-appropriate given the price point of the appliances. When we arrived two people were at the front desk. They looked up and never said a word. After waiting a few minutes, assuming they were busy with something, we wandered about the showroom. After 20 minutes I returned to the desk asking for help. We were shopping for whole house appliances and after reading Miele’s advertisements, comparing brands etc we thought this brand suited our needs. The service did not. The representative was aloof when not being dismissive. Our expectation was to have a more detailed explanation of the products. The reality was for us to know the questions to ask. We mistakenly thought this was a one off. It was not. This culture is prevalent with Miele dealers and service departments. In retrospect we should have spent a little more as people we know have had very different experiences with other brands. Being a privately held company, Miele has little accountability. Stockholders might see things differently and take objection to the negative experiences. Today’s consumers have to perform much more due diligence prior to purchasing."

"Needed a vacuum cleaner and set my sights on a Miele. Edward was very polite and knowledgeable about the features. He walked me through all the important points and got me through checkout in less than twenty minutes. Absolutely love the vacuum."

"We bought a home that had a kitchen remodel with ALL miehle products. Their so called top of the line dishwasher that should “last” 20 years had broke after just shy of 5 years!!! To repair we were charged a $225 diagnostic fee, to repair the water fill tank with part and labor was another $570!!! In total to make the dishwasher operational again we are looking at $800—unbelievable considering the problem is “something not usually seen this early in the life of the dishwasher” per the technician. Secondly, before purchasing ANY of their appliances be sure there is more than one option for someone to service it or you’re held hostage. We live in Northern Virginia where only ONE authorized company is recognized by Miehle. Highly suggest sticking to Wolf, Subzero, Bosch— they have issues too but their customer service supersedes Miehle ten fold."

"**Store review, not a product review** This store is very large and interactive. There is a vacuum station in which you can spill oats on carpet and hardwood and try out the different vacuums to clean it up. We did have to wait ~15 minutes for a salesperson to greet us, but it was Saturday and they were all working with other customers so this is understandable. We were offered free coffee, and there is water and chocolate to help oneself to. Very clean & fancy restroom as well. Overall a cool store, even better if you’re casually browsing Miele products"