Criswell Chevrolet Parts 503 Quince Orchard Road, Gaithersburg, MD 20878

"I drove from Hanover ,Pa.to have my service and warranty work done here . My experience was outstanding the service was outstanding, and the work again outstanding. These guys get A+ for getting the job done . I have to mention that my body shop estimator, Matt Tait Was one of the most Thorough at his job, along with being very helpful, informative, respectful, and most professional fellow that I have ever worked with. Seeing me through the process from start to finish. I contacted the shop manager Andrew directly he immediately picked up and Greeted me then proceeded to start off the conversation, making sure that I was happy with the work and service ! This was before I even had the chance to tell him that I was extremely happy and was the reason for my call. I felt that I needed to praise him for how his department ran . Starting with the first encounter I had starting over the phone with Matt Tait then once I arrived.Matt continued seeing everything I needed through from start to finish personally and continued with the rest of the team being very efficient ! They got the job done quickly and most importantly correctly and flawless. This department is a well oiled machine highly trained ,skilled, and definitely recommended ! So that led me from the service department to parts and once again treated with respect and courtesy by that entire staff . They aided me with multiple purchases . A very kind gentlemen whose name I did not get opened display cases throughout the dealership so I could obtain the items that I wanted to purchase . I give you my word as a business owner myself . That even having to drive across state lines to get there. I had no problem doing so and will be doing it again for future service to my vehicles because of the quality and when I’m ready to buy again I’ll start at Criswell with the service department’s recommendation!"

"Great seevice!!"

"I've always had a good experience here. They fix my car, the shop is clean and easy to stroll around, the waiting room is great -- computer cubbies, TV, free and paid beverages."

"I called 4 times to talk to someone concerning an ebay listing .. wanting to purchase a part. I was transfered from person to person until I got to the ebay voice mail ... left several messages and no response ...horrible way to do business..........."