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Mr. Tire Auto Service Centers
126 North Frederick Avenue, Gaithersburg, Maryland, United States
About the Mr. Tire Auto Service Centers
Mr. Tire Auto Service Centers is a trusted car repair and maintenance store located at 126 North Frederick Avenue in Gaithersburg, Maryland. With a team of experienced technicians and top-of-the-line equipment, we offer a wide range of services to keep your vehicle running smoothly. From routine oil changes and tire rotations to more complex engine repairs, you can count on us to provide expert care for your car. Visit us today and experience the quality service and exceptional customer care that Mr. Tire is known for.
Photos of Mr. Tire Auto Service Centers
126 N Frederick Ave, Gaithersburg, MD 20877, United States
Opening hours of Mr. Tire Auto Service Centers
Monday:
07:30 - 19:00
Tuesday:
07:30 - 19:00
Wednesday:
07:30 - 19:00
Thursday:
07:30 - 19:00
Friday:
07:30 - 19:00
Saturday:
07:30 - 18:00
Sunday:
09:00 - 17:00
Reviews of Mr. Tire Auto Service Centers
"Never again... Somewhere between the Rio Shopping Center and home, I got a screw in my tire. I googled some nearby places and chose Mr. Tire based on the star rating. But some of y'all lied. Upon arriving, I was told it would take an hour and a half for my tire repair. An hour and half for a patch? That was new to me. However, the place seemed busy and I was already stressed from the air hissing out of my tire, so I went with it. About an hour and a half later, a man came in saying he had something in his tire, could they look at it. He pointed to where he was parked and they pulled his car back immediately. I asked about my repair. "It's done," I was told as the man at the front fumbled around for the paperwork. Then we find it had not been touched. "Renee" had misplaced the paperwork and forgotten about it. Then another man came in for a patch repair and that was completed. Finally my car was pulled to the back. In the meantime, a man that had left and come back asked about his tire (it was loosened from the car already). He was informed that they only had one machine to fix tires so once mine was done his would be completed. ("Renee" has misplaced his paperwork as well.) One of the men working there thought it was funny to joke that my car wouldn't be ready today. About 10-15 minutes later, they came rolling around with the loose tire belonging to the other customer. All fixed up. When the man at the front desk asked what happened to my car, the technician advised that "Renee" told him to do the loose tire first. Luckily, I had my deep breathing techniques on hand to quell my rising anger. After another fifteen minutes, my car was finished. *Insert angelic singing here*. I was given a discount and I went to pay. Then the man at the front was called to the back mid-transaction. I could hear him talking about the scores from the game. I walked out and around and requested my receipt (WTH man). It was then that I was able to leave and get on with my life. Horrible customer service, horrible service times, and, apparently, horrible order system. Never again!!! P.S. I gave two stars since they did give me a discount and acknowledged their mistake. But I would never go there and waste risking my time again."
"My experience was amazing! I set my appointment online and the process was seamless. I needed tires and Stu (an employee) contacted me to tell me I needed struts. I was hesitant at first, but I came here in the past and I trust these guys. I agreed to the struts, and as soon as I got my vehicle back I could tell the difference. My car feels like a new car!!!! I am so happy!!!! Thanks!!"
"Not impressed. Made an appointment for four tires. You have to know what you want in advance. There is no tire showroom. I wanted to look at options and my option was, "I'll see if we have anything in stock or I'll order them" . Had a scheduled vacation so i got what they had, not what I really wanted. My 08:00 appointment got me out at 10:00. That only occurred because I stood there watching. Maybe it's only me, but coming from another state, I'm used to having "options" and being shown types and price ranges for tires. They really didn't care if I stayed or bought tires there."
"I recently had the pleasure of visiting Mr. Tires and I am beyond impressed with the level of service and expertise they provided. From start to finish, my experience was nothing short of exceptional. First and foremost, all the staff are true professionals, especially Stu and Emmanuel who specifically provided me service. They greeted me with a warm welcome and took the time to listen attentively to my concerns about my vehicle. Their attention to detail and willingness to address all my questions immediately put me at ease. They diagnosed the issue with my vehicle, explaining the problem and the necessary repairs in a way that was easy for me to understand. If you're looking for an auto service center that offers not only expert technical skills but also exceptional customer care, this is the spot!!!!!"
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