Starbucks 140A Purcellville Gateway Drive, Purcellville, VA 20132

"My Mom gets a 2% no Whip White mocha Frappuccino 5$ for that But my Dad gets a Black Coffee and its 1$ for a small large is 1$ medium is 1$ yall get Gardein Rasmy LOL LOL LOL LOLLOL"

"Love the staff. Parking lot sucks, back ups suck, but the kindness of the staff should really be mentioned more. They make an effort to know me and are always friendly even when they are slammed."

"We try to stop at this Starbucks when we visit this area. This Starbucks is always busy. It always takes us a long time to get through the drive thru, even if we go inside it always takes a long time. This time we went in, they didn't have milk to make my drink, they only had coconut milk, also they did not ingredients to make a peppermint mocha."

"Being completely honest… I try to avoid this location due to the way the parking lot is and because of it, the back up that the drive-through causes. However., I still gave the location five stars, because the customer service is impeccable. Sarah has a personality that can turn anyone’s day around with the most brief encounter. Not to discredit any other employee, but my interactions with her specifically make my day! Not sure if there is more than 1 Sarah(if only we could clone her) but she did mention she used to live in Chicago. Great love for great customer service!"

"I would like to start by stating I spend $8.27 daily for a Venti Mocha with 4 shots of espresso and I have been doing so for the past 15 years, I know I know, I do it for the convenience. With that being said. I have never been dismissed and treated the way I was treated today, here is the kicker, it wasn't by one of the staff it was by the Store Manager. I came in to get a bag of Starbucks coffee grounded down to use at home. When the staff member gave the SM the bag she began with this is not ours. I explained to her that it has the Starbucks logo and I have never had an issue before (except: during the COVID pandemic). She then stated, "I'll have to run this by the District Manager". As she was going to grind the beans and she was turning to do so she began mumbling under her breath. That was quite irritating. I showed her my filter for my espresso machine and she said what's that. I said it was the filter for my machine at home. She said, "I have never seen that before". I brought the filter in because I replaced my old espresso and in the past, they have asked me what type of filter I have so they can grind it to my specific filter. Someone, please let me know how an SM of a Starbucks who doesn't know what an espresso filter looks like is working there and has to be so codependent on her DM to make a simple call in her store to keep her customers happy. As I asked for my bag and filter back to go somewhere else to get this done I mentioned I would write up a survey about her service and she said, "ok, have a nice day". Throwing salt in the wound. Not very professional. I have noticed the store environment and culture have changed since she has taken over, there is always a period when the environment feels off when turnover occurs, but it's been sometime now. I don't think it will change. Since this is the only Starbucks option near me, I guess Starbucks will be the one losing $8.27 daily. I'll be making my own from home moving forward. FYI Costco has a bean grinder. I attached a picture of what an espresso filter looks like for those who don't know. Overall very disappointed"