Hagerstown Ford

"This is in reference to their QuickLane staff. It was mostly positive though the actual work needs work. So let me start by stating the customer service is phenomenal in fact this rating would be 3 stars for the work done but I have to hand it to Quick Lane. They do employ some great people there. I don't know if it was a misunderstanding or a miscommunication but they didn't fill my brake fluid at all. Who ever was doing the work on my vehicle did miss an item during the inspection process but given I was having their optional recommended work done to the vehicle they caught it and were nice to fix that free of charge. But the thing that really makes me overlook the inexperienced mechanic is just all the other workers providing the best customer service as possible. I saw an old man come in with concerns about his battery, the man at the desk had someone check his battery and gave him insights that the battery was good but the man just needs to run his vehicle longer and didn't charge him at all for this service. But what makes it phenomenal is the man at the front desk listened to this old man about some complaints with the technology side of things. The man at the front desk let the mechanic know to not pull the vehicle out and that he would do it once he takes care of a few more things for the customer. He went out there and adjusted the settings that bothered this old man again at no cost. Huge respect to the staff there, doing the right thing when they believe no one is looking. I will continue to come here for service, but I may repeat myself about the work being done and seek double if not triple confirmation."

"Hagerstown quick lane said my right axel was leaking grease… I took it to a different mechanic and they said nothing is wrong with my axel!! All they want is your money. I do not recommend Hagerstown quick lane you guys are a joke."

"Quick Lane destroyed my 26,000 mile engine with a routine oil change, and 3 different people lied to me after the fact when I brought up that something was very wrong. I knew they did not fill the oil from the dipstick being dry, smoking oil tube, low oil light, and absolute racket my car was making just from pulling out of the lot. Yet they denied it and shoved my car back into the garage for SOME kind of mystery repair, the receptionist being sure I stayed in the lobby. They made up an excuse that the VCT solenoid was acting up due to being dirty, and sent me on my way. Few days (100 miles) later my car is misfiring. I pull an oil sample and it is disgusting. So I call them back because what the hell did they do if it wasn't no oil. Still getting the run-around so I have the REAL mechanics at Ford take a look, lo and behold yep engine's toast. Oil's black, metal shards all over the place, they really gave me "the works". Quick Lane never did put oil back in after the initial change, and the mystery fix in the garage was, you guessed it, filling it back up with oil. FML. Also they broke my hubcap during the tire rotation and stripped some screws and didn't let me know. At least Ford is being champions through all this. Never ever ever ever EVER go to Quick Lane."

""The Works" package has almost doubled in price due to the cost of a quart of synthetic blend jumping from $4.10/quart to $13.73/quart. Called back today, 1/3/23, to double-check that increase was correct and was told that yes, in fact it was. Last service I was out the door for $84.79. This time, it was $148.76! Yikes!!! I will say that service has always been outstanding."

"The individuals who interact with the customers are great. They are courteous, honorable, and honest. The "mechanics" who work on your car are BAD. I brought in my car for new rims to be put on. They scratched one of my brand new rims deep, about 7 inches long on the edge. They also torqued the lugs WAY over spec (double!) to around 200 lb/ft! The customer service individuals were great and took responsibility for the issues and fixed them free of charge. 2 bent rims (darn potholes) initiated this whole ordeal, and to send 1 off to a company to check if it was even fixable (it wasn't) took from Monday at 7am to Thursday evening. (I blame the 3rd party company they use for this.) They then were able to get all 4 tires mounted on new rims on Friday. (scratched 1 wheel and over tightened lugs) I had them fix my rim scratch (another 3rd party company) in about 8 hours on the following Thursday. In all, I was w/o a car for about 5 total days, and made about 6 trips to the shop in that time. TLDR: customer service guys are good, mechanics need work"