Dwayne's Auto Repair

"I did not come for actual mechanical work, but they were good to me and I always appreciate a decent person these days... They got the job done in a timely manner, communication was thorough and expectations straight up before arrival. I was in & out much quicker than expected, In general, I'd say I was a satisfied customer who would both recommend & return again."

"Bought a new engine at the end of 2020. Recently found out through investigation it was a re-manufactured engine and have had nothing but problems with it. I discussed with Dwayne and he says he can't remember back that far but assumed he would have told me it was re-manufactured. Even the receipt says "new engine". If I could go lower than 1 star I would have."

"Where do I start. Took my truck in on a Monday for a whining noise in the rear. Was told that it was the front differential, $1074.00 to fix it. They got one used from D&D with a 30 day warranty. Then I was told that my truck also needed inner& outer tie rods, pitman, idler arm, upper & lower control arms which would have been another 1200.00. I had the driver’s side control arm replaced 2yrs prior from a different garage, so I said ok to replace everything but the control arms. Picked my truck up that Friday after they were closed, and let me tell you that I now have a new noise, and the initial noise it went in with, is still there. I called them back the following week and told them. Took it back over there on Wednesday and took the mechanic for a ride. He proceeds to tell me that the noise is coming from my tires since they are slightly cupped, and to drive it they should flatten out. Well I got 4 new tires put on that Friday at Buchanan Trail Tire and needless to say the noises are still there. I took my truck for another alignment, due to getting 4 new tires put on at Stines Alignment and I asked him if my upper and lower control arms were bad. He said NO. So needless to say, Dwayne’s Shop was basically picking apart my truck (due to age of truck) saying that my truck needed all this extra stuff replaced (above my normal complaint) when really it didn’t. So I’m $3400.00 into it and it’s still not fixed. I will NEVER take my truck back to them and I DO NOT RECOMMEND them unless you want unnecessary repairs and like being ripped off! If I could give them 0 stars I WOULD! I hope they feel good about themselves ripping people off!!"

"Very nice people and knowledgeable. I will bring my car any time needed. I wish all mechanic shops are like this one.. I will recommend 1000%"

"My experiences with Dwayne's Auto have been very good! I've got issues with my 2016 GMC Sierra truck. The guys are working to clear the issues that I can trust to anyone else... Not even Fitzgerald Chevrolet! While the problems with my truck are a work in process, I have nothing but praise for the guys working out of Hagerstown! Update... Got my truck back after three months of work! My truck is FIXED, and I am happier than a pig in a sty! Logistics and acquisitions were the reason for delays! My hat is off to the Dwayne Auto Repair team! All my cars are going there for any work... simple or complex!"