Hardy Debra MD

"Front desk staff is very friendly and helpful (both over the phone and in person). Mrs. Follette is the NP there and she is wonderful! She has incredible bedside manner, very sweet and makes you feel at ease. There was no wait time, as a new patient I was seen on time and out in 30 minutes. I wasn't rushed when asking questions, just an all around great experience!"

"I called to schedule an appointment as a new patient. I recently switched my insurance and they gave me this location for my pcp. The receptionist, I believe her name is Jeri, was so nasty and hung up the phone on me after saying they didn't take my insurance. I tried to understand why they didn't except even though I'm being told otherwise and she said it's so busy so she cant double check until a few hours. She was unempathetic to my situation and made it seem as if I was wasting her time and said I'm taking up space from patients they do accept if she schedules me before confirming my insurance. I worked in customer service for 6 years. That is unacceptable behavior. She needs more training or doesn't need to be in that line of work with such a nasty demeanor. She makes the practice looks bad since she's the first point of contact. Thank goodness for the other receptionist who answered when I called back and actually checked with the doctor about the discrepancy with my insurance."

"Awesome customer service, very professional."