Swarovski 7101 Democracy Boulevard, Bethesda, MD 20817

"Don’t go. Worst customer service I’ve seen in years. 4 employees. Only one with a smile under Mask. Go figure. Very arrogant. Almost as if they don’t want to sell anything. I purchased a necklace an bracelet before Xmas for my wife to wear at a wedding on the 12/31/23. She went in today the 3oth. Service was so bad she almost wanted to return what I purchased for her. I spent $600. We might still return the items as it gave my wife a sour taste to wear this items."

"If I could give a 0 star rating, I would. I am usually treated with respect and kindness when I shop here but this time when I went inside the store to purchase a tennis bracelet I received attitude from the employee as soon as I walked in. Girl with the green hair, looked at us entering and didn’t even greet us. She stared at us in disgust and didn’t ask if we needed help or a simple hello welcome in. On top of that, when we decided to look at the bracelets, she walks up to us, gets in our personal space and says “if you want to see I will show you”. With attitude once again. Needs to be trained on how to be a polite person. Won’t be shopping at this location"

"Came in to seek for ring size measurement after encountering rude and unpleasant experience from masica diamonds (pike and rose). Didn’t expect any helps but they surprised me. I don’t know her name but I know she’s Asian and pretty. She did not hesitate to help me with my ring size despite they don’t have the tools. She used few of her sample rings to give me an idea and she’s amazing! Saved my day from the awful experience from Masica. This is why Swarovski is my regulars and favorite dailywear jewelry brand!!"

"Beautiful store with lots of beautiful jewelleries. They have good selection of designs mainly based around shing stones. If you love sparkling jewelleries, you go to see this place."

"I personally love discussing my purchase with employees because I love asking for their thoughts and opinions. This time around I was having a rough time choosing a gift and asked the employees for their opinion. Not only did they give me honest, truthful advice, it actually swayed my purchase and I think I got the right gift because of them. Phenomenal customer service"