GRAND JEWELERS

"Nirvik was very helpful in advising for my engagement ring."

"We went in after a terrible experience with another store and Samy took care of us. She was amazing! Great customer service, she took her time to listen to us and ask questions about what we wanted. She took special care to explain the differences in the pieces she was showing us. When we made our selection, she made sure to clean it and help me put the jewelry on and make sure it fit properly. Thanks for being amazing at your job and making us feel like we were important."

"I bought a nose ring here 22k gold which broke into half while I am trying to wear it . I Am sure this is fake gold because I have an other gold nose ring which I wore it many times did not have any issues. Don’t buy anything here even it is a small item they are just bluffing as gold . Waste of time and money .. Update : I went to the store spoke with the Mike and he explained the issue and fixed the issue. I appreciate his work. Thanks!"

"Thank you for my absolutely gorgeous Diamond ring . We designed it and you made it happen in less than 2 weeks . exceptional service. will always cone back. Everyone in your store are professional and provide outstandingly customer service"

"Two years ago my husband purchased my wedding ring from here as a upgrade/christmas gift. two months after getting the ring a stone fell out. took it back and they fixed it but had to call to see if it was back because they never called. a few months later another stone fell out took it back and they fixed it and again i had to call to see if it was ready. this past June the whole center stone and mount fell off and I heard it hit the floor so I took it and they so called fixed it here it is 6 months later and it has fallen off again. where it fell I don't know just happened to look at my hand and it was gone. Went to Grand Jewelers today to try and get my ring fixed, they told me since I don't have the center stone there is nothing they can do about it. The lifetime warranty only covers the ring if it is a missing stone or I have the piece that has fallen off. We asked if they can just swap the ring out with the same or equal value ring and they told us no they would give us $1,500 and I would have to upgrade the ring for twice the amount that they were gonna give us for my ring. Even said even if I had the center stone they would give me $2,500 and I would still have to pay for an upgrade. The salesman also looked us dead in our face and said we have had people come back a week later with missing stones. why would you tell that to a customer. It's telling me your jewelry is poor quality. I have had nothing but problems with this ring since my husband purchased the ring. Sorry Grand Jewelers that is not a lifetime warranty and since you wont do anything to help me get my ring fixed I will no longer support your business. I advised anyone that is thinking of supporting them to think again"