CVS

"I had scheduled an appointment today at the Minute Clinic for my son to undergo a Covid test due to exposure and symptoms. Additionally, I needed to pick up medication for him. Since the prescriptions weren't ready yet, I was directed to the drop-off window to discuss them with another staff member. While at the window, I called my son's medical provider to confirm that she had sent the refill to the pharmacy. At that moment, the nurse practitioner called my son in. As we approached the clinic, she immediately and rudely demanded that I hang up the phone, saying, "You need to get off the phone!" Despite being in the process of doing so, she did not allow me enough time. When I called out the nurse practitioner for her unprofessional behavior, she refused to provide medical care to my 8-year-old son, who needed to be tested for Covid due to symptoms. I explained that I was on the phone with a medical provider to confirm medication and was in the process of hanging up when she rudely interrupted. Her response was a dismissive "don't care." As a mental health clinician, I cannot fathom denying a client professional care because of being called out on unprofessional behavior. This experience violated ethical codes on many levels. The nurse practitioner's lack of professionalism, self-awareness, people skills, and emotional intelligence is concerning. She should not be representing CVS or the Minute Clinic. In addition to writing this review, I have already filed a formal complaint with the Minute Clinic manager via telephone, and I intend to file a complaint with my insurance company."

"I've been going to this location for 10 years. The staff in the pharmacy have always been very helpful and friendly to me. It may be busy but, they're worth the wait. The store is clean and well stocked."

"They NEVER answer the phone, and I'm talking over 4 hrs on hold. Then you manage to get there and 10 pharmacy employees standing around chatting. CVS has become a real joke. Absolutely horrible service at this location."

"I was at this CVS the other night to pick up a prescription. There was a huge line and although I counted 5-6 people behind the counter, only 1 person was processing prescription pick-ups. I would recommend having more than 1 person on the registers when your customers are lined up waiting for a long time to be serviced. This is just common courtesy."

"All the questionnaires they make you fill out for the minute clinic and no one tells you anything YOU might need to know like how you can only receive the results of your test on a specific day in person? Also you better hope that you don't need more than one thing done in a day because that's not allowed."