VIP Transport East - United Van Lines Agent 8215 Patuxent Range Road, Jessup, MD 20794

"I am writing a review of a move I did in the summer of 2022. It's taken me a long time to write this because the whole process left me actually fuming. I hired these movers because they were associated with Mayflower, and I read for the best moving experiences hire a big company, like Mayflower. Note this company is associated with both United and Mayflower I thought by paying a premium for a brand like Mayflower I would get a low stress experience... NOT. This place is an utter scam. The whole move was ACTUAL HELL. First the estimate was based on a Zoom call. I was moving out of a row home in Baltimore city. I showed the coordinator each room on video and we talked about what furniture would be taken. Ultimately the quoted me around $5,000 for the 1,500 mile trek, and I signed the bid. In the end the total move cost nearly $10,000 because they WOEFULLY underestimated my move, likely on purpose to win the bid. I'm fine paying for my weight, but don't lowball me. I would have sought other estimates if I was told $10k off the bat. On the actual moving day the movers showed up about 8 hour late. They were supposed to come early in the AM and didn't show up to nearly 5 pm. Once they arrived the labor had no idea that this was a whole house move. They were clearly trying to get off for the day, and called their manager to get the moved rescheduled. NO WAY. I needed to be out of the house by tomorrow and on my way to start my job on Monday. I had to FIGHT TOOTH AND NAIL just to get them to follow through with loading the truck. The coordinator was incredibly rude and really tried to force me to move another day. Then came loading. The movers wanted to stop short of loading all my stuff. I said NO WAY. I paid for the WHOLE HOUSE to get loaded. I again had to fight with the loaders and coordinator at VIP to get them to continue loading. They were claiming the load was over the estimate. THE ESTIMATE THEY PROVIDED AND UNDERSHOT. NOT MY FAULT. In the end they got most things loaded, but I had to leave things behind. We ended up fight over each and every box. ACTUAL HELL. Then the delivery. The stuff came INCREDIBLY late. I got $900 back because it took like 40+ days to show up to my new house. When it arrived it had clearly been loaded and unloaded many times and kept in hot storage in the summer. Actual plastic bins HAD MELTED. So many items were damaged. A leg off an expensive midcentury teak table splintered off. A drawer broken on a $2,000 dresser. My bed frame was missing parts and completely broken. SO MANY BOXES OF SHATTERED STUFF, which had been meticulously packed with plenty of bubble wrap. Clearly boxes had been thrown. What did I get for all my broken stuff? Less than $200. I never thought hiring white glove movers would be SO TERRIBLE. ABSOLUTELY DO NOT BOOK. Feels like an utter scam."

"DO NOT USE THIS COMPANY! I moved with United 3 times but this specific 3rd party is terrible. We moved from MD to FL, the movers scratched floors, broke furniture and undersized the truck (shared the truck and the other house, which was oversized). They were supposed to pack my mattresses and they did not bring plastic covers... same with my TVs (only gross blankets). Showed up without tools to deal with furniture. They literally pulled drywall screws rather than unscrewing them and I arrived to my new home with pieces of the previous home! They missed the delivery date on 2/3 of my home and 8 days later they have not given me a delivery date for 1/3 of my belongings. The contract mysteriously disappeared out of my profile. The employees were as frustrated as I am and said they were all leaving this company and that this was their last move. Their answer is, "sorry, we miss calculated and had to put your belonging in a container, we don't know when they will get there"."

"VIP staff gave us very professional help in coordination/picking up our house hold goods carefully, and assured that items would be well taken cared in the move - they did (VIP Transport and United Van lines) and delivered on time, all items were well taken cared. We had smooth transition from Maryland to Minnesota, thanks folks in VIP Transport and United Van Lines. Well done with reasonable cost."

"My move from Northern Virginia to South Carolina was as smooth and pleasant as a move can be! I was extremely pleased with everyone involved in each step of the operation: the person who gave me the estimate, the four ladies from the packing crew, the three people who loaded my stuff to take it to storage, and the two movers who delivered the stuff. Everybody was friendly, polite, respectful, efficient, and very professional all the way around. Nothing got lost and everything was intact upon delivery! Wow! Finally, I was especially pleased with the flexibility of the smart lady responsible for scheduling. Due to my mistake, I had anticipated the move for a month earlier than scheduled! Only three days before the wrong target date I notified Mayflower in panic! And yet, they rearranged the schedule on the spot and conducted the move when I needed it! I am still grateful for the service!"

"I couldn't be happier with my experience with Vip Transport East. Every person in the company was a pleasure to work with. They handled my belongings with care and were spot on with our timeline for our move. Our moving coordinator was quick to reply to questions and even called to check in on us during move out, move in and after we had settled. I would definitely use them again and refer my friends and family to them!"