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VIP Transport East - Mayflower Agent
8215 Patuxent Range Road, Jessup, Maryland, United States
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About the VIP Transport East - Mayflower Agent
VIP Transport East - Mayflower Agent is a moving company, storage, and store located at 8215 Patuxent Range Road in Jessup, Maryland, United States. Specializing in residential, logistics, fine art, lab/bio, and climate-controlled transportation, VIP Transport East offers a wide range of services to meet your moving and storage needs. With almost 40 years of experience, our mission is to make life easier and help you work smarter. As one of the largest carriers in the Mayflower and United system, we serve thousands of families and businesses worldwide. Contact us at 1 (800) 998-4847 or info@viptransport.com for more information.
Photos of VIP Transport East - Mayflower Agent
8215 Patuxent Range Rd, Jessup, MD 20794, United States
Opening hours of VIP Transport East - Mayflower Agent
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of VIP Transport East - Mayflower Agent
"I am writing a review of a move I did in the summer of 2022. It's taken me a long time to write this because the whole process left me actually fuming. I hired these movers because they were associated with Mayflower, and I read for the best moving experiences hire a big company, like Mayflower. I thought by paying a premium for a brand like Mayflower I would get a low stress experience... NOT. This place is an utter scam. The whole move was ACTUAL HELL. First the estimate was based on a Zoom call. I was moving out of a row home in Baltimore city. I showed the coordinator each room on video and we talked about what furniture would be taken. Ultimately the quoted me around $5,000 for the 1,500 mile trek, and I signed the bid. In the end the total move cost nearly $10,000 because they WOEFULLY underestimated my move, likely on purpose to win the bid. I'm fine paying for my weight, but don't lowball me. I would have sought other estimates if I was told $10k off the bat. On the actual moving day the movers showed up about 8 hour late. They were supposed to come early in the AM and didn't show up to nearly 5 pm. Once they arrived the labor had no idea that this was a whole house move. They were clearly trying to get off for the day, and called their manager to get the moved rescheduled. NO WAY. I needed to be out of the house by tomorrow and on my way to start my job on Monday. I had to FIGHT TOOTH AND NAIL just to get them to follow through with loading the truck. The coordinator was incredibly rude and really tried to force me to move another day. Then came loading. The movers wanted to stop short of loading all my stuff. I said NO WAY. I paid for the WHOLE HOUSE to get loaded. I again had to fight with the loaders and coordinator at VIP to get them to continue loading. They were claiming the load was over the estimate. THE ESTIMATE THEY PROVIDED AND UNDERSHOT. NOT MY FAULT. In the end they got most things loaded, but I had to leave things behind. We ended up fight over each and every box. ACTUAL HELL. Then the delivery. The stuff came INCREDIBLY late. I got $900 back because it took like 40+ days to show up to my new house. When it arrived it had clearly been loaded and unloaded many times and kept in hot storage in the summer. Actual plastic bins HAD MELTED. So many items were damaged. A leg off an expensive midcentury teak table splintered off. A drawer broken on a $2,000 dresser. My bed frame was missing parts and completely broken. SO MANY BOXES OF SHATTERED STUFF, which had been meticulously packed with plenty of bubble wrap. Clearly boxes had been thrown. What did I get for all my broken stuff? Less than $200. I never thought hiring white glove movers would be SO TERRIBLE. ABSOLUTELY DO NOT BOOK. Feels like an utter scam."
"They are really nice very helpful. All of them have been very good. Every time I visit this is my second time and they know what they’re doing as long as you provide the correct information you can get out of there quick. The only problem is getting in and out if there is a traffic it’s hard to maneuver I’m talking about a semi truck, so just know what you doing. Where are you going? Which the door get your information before you even pull into the dock or to the area it’s very hard to back in and out out of there, if you know what you’re doing is gonna be very simple but delicate because a lot of traffic in there a lot of cars parked. I have done it twice very quick and nice because I’ve been here before and I know it just keep an eye out for all they are great customer service they do have."
"Broken treadmill, damaged bed, gouges left on floor. I suspect you can find better movers in the Baltimore area."
"This move was one of the worst experiences I have ever endured. The movers were lazy and came unprepared, they didn’t even have a toolbox to dismantle the furniture. When the main truck arrived they realized they “miscalculated” the space required to transport my things… the first truck arrived with multiple prices of furniture destroyed. The second truck has yet to arrive after three weeks and the customer service agents are being super vague in their responses. They claim that the truck is in Florida but I don’t even know whether to believe them or not."
"Worst experience ever. 21 days after and we are still waiting for our things."
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