BOSS Store

"Most incompetent yet opinionated and disrespectful staff. We went there to buy a suit but decided to go to a different Hugo Boss in another city because we were disgusted by how opinionated the staff were yet had minimal knowledge."

"I want to share with you my experience with Hugo boss city center DC I came in the last few weeks and spent over $6,000 on some new fashion! I began a new lifestyle and lost some LBS so wanted to redo my whole wardrobe with new gear - so the shopping was my happy reward to myself! My last visit the very nice bit 87 year old sales person accidentally put 1 shirt and 1 pair of jeans that were not my size. He pulled everything for me and i ended up buying 23 different articles of clothing that day. Each of these items were never worn or tried on because the dales person had my size -trusted he pulled the correct size for me. I came into the store to not even return but explained I wanted to just get the correct size Made a 80 mile drive round trip because of their mistake ! I was met with absolute contempt, hostility and treated like a street beggar from the female manager. First Im not a complainer this is my first review good or bad. I own a business for 32 years and have sales to the public in the millions of $ per year. I came in from the gym so wasnt all dressed in Prada from head to toe and her instate look on her face showed that I was some street mall guy that could not afford to be in her store. One thing Ive learned early on you never know who your dealing with so be nice !!!! Bottom line she was beyond rude and condescending and should never ever be on a place with where she is interacting with the public . Please do not give them your business Im 59 male mellow guy family man and no drama , I was compelled to give everyone a warning- they do not deserve your business And apparently they to care! I was planning a big shopping day today I will never ever ever-buy a stitch from Hugo Boss again"

"I ordered a suit to this store to wear to an event and scheduled an appointment for alterations. On the day of my appointment I called the store for a couple hours from the time they opened and nobody ever answered so I drove 45min to the store. The store had more employees than customers which makes it absolutely unacceptable that they've been ignoring customers calling the store. Then I find out that they don't have the suit and my order was canceled but nobody bothered to contact me from this store and tell me that my appointment was canceled. This is my first and last time EVER visiting the DC Boss location. Terrible customer service."

"This was my first time visiting this location in City Center on Tuesday afternoon this week with my girlfriend and if I could give it 0 starts I would. First when we walked in the two ladies just stared at us and did not say hello until we did. Then we proceeded to walk around the store , I was looking for something in particular and did not find it so we started to leave and the sales person said "oh this store is too conservative for you"? This comment was completely unecessary. We felt judged because we were dressed sporty, so even if I did find something I liked I would not have purchased because of the derogotority comments made by your staff! they need to be careful how they speak to clients. I'm sure your are loosing business because of these two women. You definitely need to rethink who you have in place representing your brand! I will never go back to this store again! Not a good experience at all:("

"I thought i’d share my families unacceptable experience at this store after they left very disappointed. My cousin loves shopping at BOSS stores and it was their first time shopping in this area at this store, but their experience wasn’t very pleasant. First, the employees wanted to make it VERY clear that their system was down and could only take cash..which was ok fine..but the employees weren’t very welcoming and it weren’t very helpful at all (it was both a male and female employee). After my family was followed throughout the store by the employees, my cousin had asked for a couple of shirts in size XL. The employee (an older male who knew spanish) REFUSED to show him the XL because he thought the XL wouldn’t fit and that the XXL was best suited for him. After my cousin expressed to the man more than a few times that he clearly knew his size there, the employees proceeded to refuse to give or even show him the the XL shirt. After the employees refused to draw any attention to help them, being FOLLOWED and watched the ENTIRE time they were looking, and to REFUSE to show a specific size a customer is looking for is beyond me. This is unacceptable and I hope nobody else receives this type of discrimination in the future."