Free People

"Terrible customer service-disgusting really. I received a Christmas present from free people that I had requested- an almost $300 set of overalls. I am an XS and when I tried them on they were literally dragging on the floor and beyond so I sadly had to return. As they were a gift, I had the order number ready and the tags were still on the item, minus the price tag since it was a gift, and I even had the order photo showing the item in question. I read off the number to a tall girl with a septum ring and a bob haircut, who was half listening as she was in conversation with another employee at the register. As a result of her inattention, she entered the wrong order number and told me all that was coming up was a t shirt. I showed her my phone with the order number and the photo of the overalls and reread the correct number. Instead of acknowledging, or *gasp* apologizing for her error, she goes on to say, “next time tell them to leave the price tag on when they’re giving a gift.” Who does that?? I have spent thousands, if not tens of thousands, on FP/FP movement over the years and I have noticed a decline in both their customer service as well as the quality of their items over the last year. Guess it’s time to upgrade to anthro."

"Free people has amazing quality, beautiful styles, and such a good vibe. This location is really nice and you should be able to find anything you're looking for."

"Courtney, the manger of this store, is absolutely amazing. I accidentally broke my shoe at my anniversary dinner today and she personally delivered my them down to the restaurant! She is the absolute best manager a store could ask for! FREE People give her a raise ASAP! Courtney thank you so much!"

"As a plus size girl, it is very hard to find trendy clothes in store to try on. They have a great selection of one size clothing and if they don't have it in store in your size, they ship to your house for free. The sales people are also helpful in trying things on and matching styles"

"I love everything in that store!!! The staff is pretty friendly and helpful, but sometimes they can be overwhelmingly friendly to the point that it doesn't feel genuine. But it's retail so that's to be expected."