Premier Orthopaedics in Pottstown

"The doctors and staff are the best. BEWARE of the billing company they are the worst. I have called them multiple times since they sent my husband's account to collections even though I was making payments monthly. I was told that since I did not set up a payment plan, even though I was making monthly payment, that I should have set up a plan with them. But I was told I had to make payments online. NOT ONE person told me I had to set up the plan or I would have. And I have asked to speak to a supervisor, or the people who make the decisions to send people to collections, but they don't talk to people. Yet they send people who are making payments to collection. I am waiting for someone to call me. We had over $8000.00 of bills to pay from both of us having surgery. The only company still outstanding is this bill."

"I visited Dr Lipton for a torn meniscus. While be treated the doctor asked me if I had any other issues I told him about my knees he checked them and recommended an injection. I explained to the doctor that I was tight on money and could not do it now because of additional out of pocket expenses. He then had his assistant who was in the room go and check to see if I had any additional payments other than my copay. The assistant came back and told me and Lipton that there was no additional and it would only be the doctors visit of $60.00. Flash forward 6 months later and I get a bill for $540.00 from the office saying that is my part of the copay. I explained all the above to the billing people. The billing person told me flat out to never believe what the doctors tell you when it comes to money owed. How do you run an office where the doctors and assistant lie to you about the cost. It is dishonorable. I did try to call Dr Lipton numerous times and never once received a phone call back."

"My stepdaughter went here for services, they billed our insurance twice for the same service which has created and overpayment and insurance wants a refund. Their billing department is horrible, they put you on hold forever and then say you have the wrong person or it has to go in fromt of a review board. When you call back they get nasty and want nothing to do with you. We have been dealing with this for months."

"DISGUSTED! Waited 1 1/2 hours to see the doctor. After several people who arrived AFTER ME were taken into the office, we inquired about the wait. Were told they only had 2 rooms open & we would be next. Couldn't tell me how much longer the wait would be. We had to reschedule. We totally WASTED our afternoon getting ready & traveling to this appointment! No one bothered to come out to announce to anyone in the waiting room of the two room situation. Maybe the reason they only had 2 rooms to work in is because the people died in there while waiting to be seen! Our time was not valued. But yet we are supposed to value the doctor's time! RICIDULOUS! Brandywine Orthopedics packs in the patients with no concern as to their personal time. TOTALLY UNPROFESSIONAL!"

"Absolutely unprofessional experience. Took my father here after a Pottstown ER visit. This is what Pottstown hospital referred for my father who had a fracture. Called this office to book an appointment time, little to no information to be shared on the phone other then to come 20 minutes early for paperwork. Arrived there with my father to be rudely greeted by front desk staff and told that everything i had on him document wise was insufficient. Yelled at about another insurance card I did not have on me. Luckily another nurse was helpful and printed it for me. Then was told a co-pay which nobody mentioned over the phone or anytime before hand when appointment was being scheduled. Luckily he had just enough on him in cash for it. No actual doctor seen him, No new X-rays were given. Just kept telling me to go call other doctors. Sent him back home with just the sling the ER gave him. Literally the biggest waste of an appointment. So aggravated I even called off of my job for this nonsense. Could of just kept him home and saved $35 if nothing was gonna change from the hospitals opinion. Very un-compassionate/unprofessional staff. Just don’t even waste your time and go get a referral or a second opinion. Most likely will be taking my father somewhere else for another opinion."