Banfield Pet Hospital 145 Promenade Boulevard, Bridgewater, NJ 08807

"I’ve been taking my dog here for a few years. Always a good experience: the only issue is that they are you to drop off your dog and let them wait for 8+ hrs to be seen sometimes."

"Useless vet. And trust me, I’ve had 3 dogs under their care(should have learned the first time). Everytime I try to make an appointment I hear “we are understaff and there’s only 1 vet”. Not just this location… but multiple Banfield locations in the area. I just tried calling to get my dogs TEETH cleaned. I expressed concern as some of her puppy teeth are super close to her adult teeth forming plaque. I was given availability for “May 2024” . Are you joking? For a teeth cleaning? When asked for external resources on where to go or how to clean the teeth better, the woman had no other answer than “just try calling another Banfield”. All in all, why bother having clients if you can’t take care of them or offer useful advice? I will NOT be renewing my membership, as they clearly could care less about my dogs health. Don’t bother to go to them, and for the staff : GO ON STRIKE!!!! This is ridiculous !!!"

"Decided to post this because they tried to reimburse us the $900 we spent elsewhere but wanted a NDA / no disparage clause just to get our money back. Bad business. My dog was spay’d here - but they only removed one ovary. We know this because a few months after her spay she was had a menstrual cycle. Took her to a different vet to take a look, they needed to spay and sure enough, Banfield left one ovary behind. Complete hack job of a place and their efforts to resolve this with us was a simple take it or leave it. We never got $1 back but we don’t have to be quiet about it either."

"Go to a real vet. They can never see my dog in even though he is an existing patient. If he has a medical issue I should be able to get him in within a week not a month +. If you can't provide reasonable care for your clients then stop accepting new clients. Found a local vet who actually cares and are able to proactively treat my dog."

"My dog has been going to Banfield since 2013, so I've been to a lot of their locations. However, the team at the Bridgewater location is just absolutely lovely. They were all so kind on the phone and in person. There was no long wait as they have an efficient process for checking dogs and their owners in. The nurse was very attentive and personable when I dropped her off. And the vet was super kind and able to answer all of my questions and concerns when I picked my dog up. It's a little further than the closest Banfield to me, but they're definitely worth the drive. Can't wait for Sasha to go back in a few months for her dental exam."