The Ashberry,

8017 Ashberry Ln, Pasadena, MD 21122, United States

"I've been here for a little less than two months. Maintenance is fast and friendly, which was great since my unit had some maintenance issues when I first moved in like the fridge not working because it was filled with bugs of some sort. Gross, but maintenance brought me a new fridge immediately. He even helped me change lightbulbs in some of the hard to reach light fixtures, which I appreciated. I just wish the neighbors in and around my specific building were better. Most of them are fine, but the ones that aren't tend to make their issues an issue for all other residents. The office has been prompt about helping me when I bring community concerns to them. The office staff is always nice and ready to help me. I appreciate the screened in patios. My unit is a bit dark however because of where it's located. If you need a lot of sunlight, definitely consider the location of your unit. I haven't seen any pests besides the ones I found in the old fridge and your average house spiders (knock on wood). The grounds are mostly taken care of. Some people don't pick up after their dogs, though. The walls are relatively thick, but if someone is yelling or if there's a dog barking near you, you'll definitely hear it. The doors to the units are hard to slam in my opinion, but there are people who slam their door and it will shake my unit. I love the soft close drawers in my unit. I really appreciate when complexes try to anticipate common noise complaints by installing quiet appliances and hardware. I also love the electronic touch pad locks on all the doors so I don't have to carry house keys. The app to control that and the AC works and is easy to use. The dog park is nice, but I do wish they didn't use mulch since it cuts up my dog's paws if she runs really fast. It's a large space, which my dog appreciates. The trash valet is cool, though sometimes they miss my trash can but grab everyone else's on my floor, so I have to take the trash up to the dumpster near the leasing office in the morning."

"SHERRI!!!! I toured the facility on a Friday at 5pm… A FRIDAY at 5PM! I’ve toured a few communities and many consultants have been tired and unenthusiastic (at 10am). During my visit, Sherri was extremely kind, knowledgeable, patient AND passionate! She knows and loves what she does. I thoroughly enjoyed my visit. Sherri enthusiastically showed me two units and a tour of all community amenities (which I loved). Sherri also spoke very highly of her colleagues at the sister properties (I’ve toured two of the sister properties she referenced :-) ). Overall, my visit was great! Thank you Sherri for taking time, on a Friday evening, to give me one of the best tours I’ve experienced."

"I've lived here for 3 years. It's sad to say that I'm actually leaving. This by far has been the best Apt Complex I've ever lived in. The Maintenance team is prompt and accurate, Corrie the Property Manager is helpful and the property is well kept and clean. The newly interior renovation adds an even nicer touch."

"I’ve been at this place for 5 years and it’s now a bitter sweet moment now that I’m leaving. I want to start off by saying if I’ve been here for five years, the place obviously isn’t that bad. My favorite things about the place is that it’s extremely safe and it’s close to everything. One of my main issues was the mouse infestation on the bottom floor. After being there for 5 years it become a consistent problem after year 4. It was really bad. Also the property manger Cori is a terrible communicator when it comes to addressing issues. She’s no help and could care less. She’s extremely fake and consistently lies to tenants and pressures them to renew the lease within a certain time. Also, they charge a ridiculous fees for a bounce check. I’ve been a loyal tenant for five years never missed a payment. Even when my husband and I was out of work for two years, we still paid every single bill on time. This place does not value loyal tenants at all. We were considering upgrading to a two bedroom apartment for our baby but instead due to of the lack of care from the property management we decided to find better. I will miss some things about this place as I said leaving is very bittersweet."

"So, to start off with, the Ashberry apartments are very nice and spacious. The bathrooms were a good size and everything was newly renovated. The screened in balconies are definitely a plus. Overall, with the exception of a noisy neighbor, we enjoyed our stay at The Ashberry. My boyfriend and I only lived here for about 10 months as we bought a home. The tennis court and the pool are very nice and good amenities, however, there are plenty of other apartment complexes that have more amenities (such as a 24 hour club house with games, bike rental, etc.) While our stay at Ashberry was very pleasant, the move out was a different story. As mentioned, we only lived here for 10 months and did not get any of our security deposit back- rather, we owed money. We were charged $213 for “apartment painting” and $30 carpet cleaning. One would think this would be a standard protocol with moving out of an apartment, however this is not the case at Ashberry. When I called the property manager, Corrie, she stated that “since we only lived here a short time, they usually do not paint each time.” And that she thought “we would have used command strips instead of nails in the wall” although it is never mentioned that we could not put nails in the wall. I am not sure why they expect that people would not decorate and put standard holes in the wall for wall hangings. Instead, I was charged an obscene amount of money for “apartment painting” for a 780 sq foot apartment. Corrie was unable to explain why I was charged this much and kept running in circles and did not provide me any proper answers. She did not seem to care about my request and just wanted the money from the security deposit. Corrie does not come off as personable and I was less than impressed with her reasoning as to why we had to pay so much money for moving out. The property manager Lauren Moore also is slow to respond as I have called twice and sent out one email already and she had yet to respond (it’s been four days) I, on the other hand, have always had pleasant experiences with Lacey and appreciated her help and how genuine she was . She was by far my favorite person in the leasing office. The pros of Ashberry are- the parking, the apartment itself is updated and a nice size, maintenance was friendly and quick to fix things, and the pool and tennis court The con’s- thin walls, lots of bugs in the community, we also had wasps come in our balcony as they were not screened in properly, and the move out process. Overall, we really enjoyed our stay here. However, whenever you move out prepare to be owing money due to their outlandish policies. *** I was told that the management team does NOT paint every time someone moves out, rather they only paint every three years. So beware if you are living here for under 36 months that they will charge you for paint. I also got charged carpet cleaning- you’d think this would be a standard practice especially during COVID, but I guess not. ***"